Client Sales Specialist, Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: 

We are seeking a world-class Client Sales Specialist to join our growing epocrates commercial team. This person will have media and/or agency experience and will provide operational support to ensure a smooth and efficient running commercial team.  This includes but is not limited to contracting, procurement, invoicing, and legal related matters. The ideal candidate will help the epocrates commercial team to achieve their bookings and revenue goals by owning and resolving internal and external obstacles related to execution of client media plans. They will succeed by building strong partnerships with internal groups as well as client and agency partners, leveraging these business partners to efficiently resolve problems impeding or delaying the sale, execution, and payment of media campaigns.  

Examples include but not limited to: 

• Communication with internal and external stakeholders to resolve defects in campaign documentation 

• Investigating causes of defects and independently solve the issue and prevent recurrence 

• Working with commercial team leadership to improve workflows and processes moving forward, to optimize and create long-term efficiencies 

• Owning the process by which contract revision requests are received, evaluated, and returned to clients, including direct participation with all parties internal and external, to ensure that requests are returned in a timely manner. 

• Resolving discrepancies between transactional documents (IO, SOW, et al) involving internal departments, agencies, and pharma clients 

• Post sale revision of documentation as necessary to continue campaigns and receive payment (creation and trafficking for signature of amendments, modification of allocations between IO/SOW and invoice, et al) 

• Identification and mitigation of persistent defect points in workflows between teams such as Data Ops, Billing, Sales Ops, and Client Success 

While there are some standard monthly processes, no two days are the same. As such, we are looking for a naturally curious person who can actively listen, understand the needs (or needs behind the need) of all related parties, and proactively find a path forward. This person will think critically, collaborate naturally, and find solutions when tasked with complex issues. It is crucial that this person is comfortable and able to effectively and professionally communicate with both clients and internal stakeholders. 

You are a team player who works well through change and collaborates well with others. No challenge is too big to tackle, and you are excited to personally own problems and see them through to solution. You have a history of being the person others approach when a problem needs to be solved and have been consistently able to broker solutions in these situations. You enjoy collaborating with others, are quick to hop on a call, and measure your success by your results. Driven to succeed, you are action oriented, able to work within a fast-paced environment and are not afraid to speak up when resources are needed.   

Education & Experience Required:  

• Bachelor’s degree or equivalent experience 

• Demonstrated ability to work independently but also effectively partner within a team environment  

• Computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions 

• Knowledge of sales &a