Summary

Provides the highest level of member service while administratively supporting the Director of Retail.  Assists with Golf & Lifestyle Shop sales, merchandising, receiving and on-line shop. 

Essential Duties and Responsibilities

1. Carries out the “Ibis Experience” each and every day.
2. Assists with ticketing merchandise
3. Handles special orders.
4. Gathers new merchandise from the stockroom and places items on display.
5. Maintains the cleanliness and organization of the Golf Pro Shop. Ensures merchandise is fully stocked.
6. Assists with the monthly inventory.
7. Handles fill-in orders on basic stock items.
8. Assists with visual presentation in the Golf & Lifestyle Shop.
9. Operates point of sale system to process sales.
10. Greets members and guests by name.

Other Functions

• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This job has no supervisory responsibilities.

Competencies

To perform this job successfully, and individual should demonstrate the following competencies. 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feed- back to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience   

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with proble