Senior Services Technician (PCN 062375)

Posting number: 54793

Department: Health

Division: Senior & Disabilities Services

Job classification: Senior Services Technician

Posting type: Open

Categories: Clerical & Data Entry, Health Services, Customer Service, Health Care Support

Summary

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.

Welcome to the Department of Health. 

We’d be delighted to have you join our team. 

If you envision yourself in this role and are ready to start an exciting career with us, apply today.

What you will be doing:
In this position, you will initiate and support various program closures, including cases with no Medicaid, no PCA agency or worker, no Care Coordinator, out-of-state moves, non-utilization, no contact, declined services, excluded living situations, and transitions to long-term care. You will process Change of Status (COS) communications such as provider or Care Coordinator updates, hospital admissions and discharges, legal representative changes, demographic updates, living situations, marital status, and address changes. You will also monitor Direct Service Messaging (DSM) daily and respond promptly to discovery requests from the legal department.

This role includes frequent communication with legal representatives, clients, Care Coordinators, PCA agencies, supervisors, and managers by phone and email. You will assist with mail processing, including operating mail equipment, printing, monitoring DSM, handling returned mail, and contacting agencies and clients when address issues arise.

Our organization, mission, and culture:
Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity.

The benefits of joining our team:
By joining our team, you will work with a group of professionals committed to the well-being and safety of seniors and individuals who experience a disability. We offer a flexible, fun environment to facilitate access to quality services and support to help meet the needs of clients and families. In your role, you will have direct influence on the manager's ability to effectively and efficiently attain department goals and objectives. You will be provided with opportunities to hone your skills and build knowledge and competencies in new areas.

The working environment you can expect:
Team members and supervisors are located at 1835 Bragaw Street, Suite 350, Anchorage, Alaska. This location is convenient to numerous shops and restaurants. This position is scheduled for a 7.5-hour workday; start and stop times can be flexible between 7 am and 5:30 pm. Hybrid Telework is possible with this position after training and approval from the Division Director.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below: 

• Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Customer Service:(*) Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Database Administration: Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems
• Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains i