Program Director - Temporary Worker

Job Description:

**TEMP ROLE 

**12/1/2025 – 4/9/2026 

**Hourly,  Non-Exempt on Dentsu Payroll, W2 

**Remote or Hybrid depending on location

**Must be US Based 

Company Description 

Merkle, a dentsu company, powers the experienced economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

Job Description 

We are seeking a TEMPORARY Program Director to join our team. In this role you will be accountable for successful sales & delivery of CXM's client accounts. You will collaborate with sales, client management and project management across dentsu's creative, media and customer experience management service lines and across CXM's, Experience and Commerce (experience & commerce, loyalty and messaging) and Data & Technology Strategy practice areas to win and deliver client engagements. 

You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, multi-disciplinary client engagements. Specifically, you will be responsible for delivery across dentsu's end-to-end client lifecycle – from RFP response to client sunsetting. This is a remote or hybrid position, depending on your geographic location. This role reports to VP, Program Director. 

In the sales process: 

You will: 

·       Tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients. 

·       Craft approach and timeline for engagment model (team structure, process/approach, toolset) definition and pricing for client pitches. 

·       Partner with finance, client engagement and practice area delivery and operations to model the team and price new client business. 

·       Design the engagement model for the client engagement – team models & structures, workstreams, processes and toolset. 

Upon award of client engagement: 

You will: 

·       Partner with service lines, practice areas and clients to refine the engagement model design presented in the sales process and partner with the practice areas, resourcing and talent to stand up the team. 

·       Work with the team to prepare both client and internal kickoffs. 

Delivering the work: 

You will:  

Be the COO and lead program director on client accounts. This could take the form of running the PMO on behalf of the client, being a member of a PMO / TMO for a client or running the holistic program for CXM/dentsu outside of a client's PMO / TMO structure. 

Specific Responsibilities: 

·       Execution Standards 

·       Tailor PMO / TMO frameworks and approaches to client context and ensuring all parties across dentsu and our client teams understand approaches, templates and communication strategy 

·       Developstandardized team size scoping methods on the account 

·       Standardize delivery of the client's chosen delivery methodology 

·       Own Delivery Onboarding materials and ensures all project teams have project specific onboarding 

·       Create and evolve account playbooks 

New Business Pursuits (Organic Growth) 

·       Facilitate pitch and proposal development in partnership with the client leadership team 

·       Ensure detailed SOWs are developed and approved for all new engagements 

·       Ensure detailed Change Orders are developed and approved for all project changes 

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