Junior Application Support Specialist

Job Family:

Business Systems Analysis

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• Provide Tier I / Tier II application support for enterprise systems, including .NET applications, Appian platforms, and microservices-based solutions.

• Respond to and resolve user-reported issues, service tickets, and application errors in a timely manner.

• Assist in troubleshooting application defects, integration issues, and performance problems.

• Monitor application logs, alerts, and dashboards to support system availability and stability.

• Support incident, problem, and change management activities in a structured operational environment.

• Escalate complex issues to senior team members and support resolution efforts.

• Assist with application deployments, testing, and validation activities.

• Prepare and maintain technical and user documentation, including SOPs and knowledge articles.

• Provide end-user support and communication, ensuring a professional and customer-focused experience.

• Learn and support multiple applications and technologies across the environment.

• Maintain a positive, responsive, and service-oriented approach to all support interactions.

What You Will Need:

• Minimum Two(2) years of relevant application support experience.

• Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience).

• Ability to work independently with limited supervision in a team environment.

• Strong analytical and problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills Demonstrated ability to learn new technologies quickly and adapt to changing environments Strong customer service mindset and professionalism.

• Basic to intermediate experience supporting .NET-based applications.

• Familiarity with Appian or similar BPM/low-code platforms.

• Understanding of microservices architecture and APIs (REST services).

• Working knowledge of SQL and relational databases.

• Exposure to application monitoring, logging, and troubleshooting tools.

• Familiarity with ticketing systems (e.g., ServiceNow, Jira).

• US Citizens and Green Card holders only.

• No Visa Sponsorship available for this position.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Hands-on experience with Appian platform support or development.

• Exposure to cloud environments (AWS and/or Azure).

• Familiarity with CI/CD pipelines or DevOps practices.

• Basic knowledge of containerization technologies (Docker, Kubernetes).

• Experience supporting applications in enterprise or regulated environments.

• Exposure to automation or scripting for operational support tasks.

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Acciden