TRAINING CONSULTANT (WT: SENIOR ANALYST TRAINER) - 76003479 1

Requisition No: 875800 

 

Agency: Highway Safety and Motor Vehicle

 

Working Title: TRAINING CONSULTANT (WT: SENIOR ANALYST TRAINER) - 76003479 1

 

Position Number: 76003479 

 

Salary:  $38,346.00 Annually 

 

Posting Closing Date: 05/20/2026 

 

Total Compensation Estimator Tool

 

DIVISION OF MOTORIST SERVICES
BUREAU OF CUSTOMER SERVICE
TRAINING SUPPORT & DEVELOPMENT UNIT 2

 

*Career Service (CS) Opportunity*

 

*Internal Opportunity - Bureau of Customer Service Center Employees Only*

 

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

 

Contact Person: Kevin Parks, (850) 617- 3515

 

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

 

Duties and Responsibilities

The Senior Analyst Trainer provides daily side by side coaching and development to the CSC Senior Consumer Service Analysts to ensure that they can independently take calls from the public.  In this position you will assist analysts in investigating, analyzing, and resolving complaints and inquiries relating to all aspects of Florida Driver License and Motor Vehicle laws, HSMV policies and procedures or programs administered by the Department. As a Senior Analyst Trainer, you will be working in a team environment to ensure the success of all CSC Senior Consumer Service Analysts.

 

Knowledge, Skills, and Abilities

• Skill in understanding and interpreting Florida Statutes, policies and procedures pertaining to driver license and motor vehicle transactions.
• Skill in providing customer service in a telephone call center environment.
• Knowledge of customer service center policies and procedures.
• Skill in researching, analyzing, and resolving customer inquiries relating to Driver license or Motor Vehicles.
• Skill in the use of Florida Real-Time Vehicle Information (FRVIS), Florida Driver License Issuance System (FDLIS), DAVID, Expert Knowledge Database System and Microsoft applications.
• Ability to communicate effectively and efficiently both orally and in writing.
• Ability to coach and motivate others.
• Ability to be tactful in difficult and stressful situations.

 

Preferred Qualifications
Preference will be given to candidates with the following:

• Answering inquiries related to driver license issuance, renewals, or replacements.
• Answering inquiries related to motor vehicle/vessel tags or titles.
• Answering inquiries related to driver license sanctions.
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