Intake and Registration Supervisor for the Division of Emergency Housing Services

Job Description

About the Agency:


The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.


- We maintain building and resident safety and health

- We create opportunities for New Yorkers through housing affordability

- We engage New Yorkers to build and sustain neighborhood strength and diversity.


HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.



Your Team:


The Office of Enforcement and Neighborhood Services (OENS) lead the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.

The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).


Your Impact:


The selected candidate will perform as the Intake and Registration Supervisor/Associate Real Property Manager L-2. You will be a supervisor and perform a variety of administrative functions in the Division of Emergency Housing Services (EHS)


Your Role:


As the Intake and Registration Supervisor/Associate Real Property Manager L-2 in the Division of Emergency Housing Services (EHS), your role will include, but not be limited to, the following:


Your Responsibilities:


- Monitor the intake and registration process to ensure compliance with program rules and regulations.

- Troubleshoot difficult client cases and explore alternative housing options with clients.

- Supervise intake staff, including the review and auditing of work products and performance.

- Conduct daily check-in team meetings and evaluates staff for overall training needs.

- Research and/or obtains vacate orders from city agencies as needed.

- Coordinate with contract vendors on first response and immediate housing needs.

- Negotiate for extended stays with vendors as needed.

- Coordinate with other internal HPD divisions, other city agencies and client advocates to ensure consistent and compliant service delivery.

- Negotiate with landlords and property owners around relocation assistance.

- Secure rent rosters as needed.

- Prepare, maintain and create varied detailed reports as directed by the Program Director.

- Perform other duties as assigned.

- Supervising intake and application processes, occupancy levels (shelter space), leasing of space, and relocation activities.

- Managing and negotiating with landlords, tenants, and housing providers.

- Overseeing staff engaged in relocation, property management, and field operations.

- Preparing reports and maintaining databases on housing and relocation activities.

- Coordinating with community groups, property owners, housing companies, and city agencies.


Preferred Skills:


- Extensive experience in tenant relocation activities, including case management, eligibility determinations, and supporting households in identifying alternative housing options.

- Strong knowledge of relocation programs, NYC housing programs, and compliance requirements.

- Proven ability to manage complex re