Global Head of People Operations (w/m/d)

<p>CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.</p><p></p><p><b>If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch! </b></p><p></p><p></p><p><b>Global Head of People Operations</b></p><p><b>Location</b>: <span>Hybrid from Berlin or Remote in Europe</span></p><p></p><p><b>About Us</b></p><p><span>At CoachHub, we’re transforming the future of work. As a global leader in digital coaching, we empower individuals and organisations worldwide to unlock their potential. Our mission is to make professional coaching accessible to all, supporting personal and business growth on a global scale.</span></p><p></p><p><b>The Role</b></p><p><span>As our Head of People Operations, you will be the driving force behind a seamless, people-centric, and digital-first People Operations function. You will design and optimize global HR processes, policies, and automation strategies to create a high-impact employee experience across the entire employee lifecycle. Partnering closely with HR Business Partners (HRBPs), leadership, and cross-functional teams, you will scale and digitalize our people processes while ensuring compliance and efficiency.</span></p><p></p><p><span>This role is perfect for a strategic, data-driven, and automation-focused leader who thrives in high-growth environments and wants to revolutionize People Operations at scale.</span></p><p></p><p><b>Why This Role Stands Out</b></p><ul><li><p><span>Be at the forefront of HR digital transformation, shaping a modern and scalable People Operations function.</span></p></li><li><p><span>Work in a fast-growing international SaaS tech company that values innovation and agility.</span></p></li><li><p><span>Partner with top HR leaders and cross-functional teams to drive meaningful change.</span></p></li><li><p><span>Make a direct impact on our global employee experience, from onboarding to offboarding.</span></p></li></ul><p></p><p><b>Your Responsibilities</b></p><p><span>Strategic People Operations &amp; Digital Transformation</span></p><ul><li><p><span>Develop and execute a global People Operations strategy that scales with company growth and aligns with business priorities.</span></p></li><li><p><span>Lead the automation and digitalization of HR processes, implementing self-service solutions that enhance efficiency and employee experience.</span></p></li><li><p><span>Build, optimize, and streamline people-centric processes across all six stages of the employee lifecycle (from onboarding to offboarding).</span></p></li><li><p><span>Define and enforce HR policies, guidelines, and global labor law compliance frameworks with a scalable, digital-first approach.</span></p></li><li><p><span>Create and maintain a centralized knowledge management system (e.g., handbooks, labor law references, policy repositories).</span></p></li><li><p><span>Partner closely with HRBPs and leadership teams to ensure seamless execution of people processes.</span></p></li></ul><p></p><p>Operational Excellence &amp; Employee Experience</p><ul><li><p><span>Oversee the People Operations team, ensuring the effective execution of onboarding, payroll coordination, benefits administration, and other key HR functions.</span></p></li><li><p><span>Continuously improve HR service delivery by implementing scalable self-service models that empower employees and managers.</span></p></li><li><p><span>Define metrics and KPIs to measure the effectiveness of People Operations and drive data-informed decision-making.</span></p></li><li><p><span>Ensure compliance with global labor laws and regulations while balancing agility and business needs.</span></p></li><li><p><span>Enhance onboarding and offboarding processes, creating a smooth, engaging experience for employees at all levels.</span></p></li></ul><p></p><p>Technology &amp; Automation</p><ul><li><p><span>Identify and implement HR technology solutions (HRIS, automation tools, AI-driven processes, etc.) that drive efficiency.</span></p></li><li><p><span>Lead process automation initiatives to reduce manual workload and improve operational scalability.</span></p></li><li><p><span>Ensure seamless integration of HR systems with other business tools (e.g., payroll, performance management, learning &amp; development platforms).</span></p></li></ul><p></p><p><b>What You Bring</b></p><ul><li><p><span>Proven experience in a senior People Operations leadership role within a high-growth, fast-scaling environment.</span></p></li><li><p><span>Expertise in HR process automation, digitalization, and self-service implementation.</span></p></li><li><p><span>Strong knowledge of global labor laws and compliance best practices.</span></p></li><li><p><span>Experience in building and scaling people-centric operations while d