Executive Customer Relations & Services Coordinator

BUILD MOVING RELATIONSHIPS.

PUT GREAT IDEAS INTO MOTION.

Teams with a can-do attitude and exceptional interpersonal skills provide our customers with inspiring service. People who love teamwork and are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. So if you think you would thrive a as part of a highly motivated team in an open and supportive culture like ours, join us!

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

The Executive Customer Relations Coordinator is responsible for completion of key customer case-escalation tasks and projects and ensures that all daily customer communications streams are reviewed, acted upon, entered into the department’s central database, and assigned in an accurate and timely manner to Customer Care Representatives for swift resolution.

WHAT AWAITS YOU.

• Assist and interact with Chairman’s office, on inbound customer correspondence and initiate a response on the Executives behalf.
• Maintain AG Board Complaint case management workflow via CA-12 Board Customer Care guidelines.
• Enter data from incoming correspondence into the Customer Relations Management database system (Salesforce) to create online service requests with a high degree of accuracy for assignment to representatives for resolution.
• Review and prioritize daily inbound customer and attorney correspondence.
• Interact with BMW’s Legal team regarding case information and assist with legal discovery process.
• Verify, review, and edit database information and maintain confidentiality regarding data contents.
• Provide case status updates to management, as requested.
• Interact with the BMW Call Center regarding case assignment escalations.
• Assist representatives with customer-related database inquiries.
• Provide new team members with guidance and instruction on case management operating systems.
• Support department with various projects, meetings and administrative tasks.
• Process incoming/outgoing mail and packages, photocopying and scanning.
• Manage and assign Customer Relations executive cases to department staff. (Approximately 4,500 executive cases per year.)

WHAT YOU SHOULD BRING.

• Highschool Diploma
• 3+ years previous administrative and clerical experience in an office environment
• 3+ years database management, proficiency in Salesforce and/or comparable CRM system
• 3+ years customer relations, customer service experience
• Bachelor’s or Associate’s Degree (Preferred)

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave 
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation is available for this position. This is a hybrid role that requires regular attendance in the office.
The expected salary range for this position is $46,500.00 - $76,700.00. 
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.