🇵🇱 Customer Success Specialist

<p>Want to become a key player in our clients’ success?<br/>We’re currently looking for someone passionate to join our Customer Care team as a <strong>Customer</strong> <strong>Success Specialist</strong>.</p><p><strong>This role is for you if:</strong><br/>If you thrive in a fast-paced environment, we’ll get along great – high-speed is one of our core values. On a daily basis, you’ll support our clients and ensure they maximize the potential of our product. This is a challenging role that offers opportunities to achieve results and grow – as long as you enjoy dynamic work and new challenges.</p><p><strong>Sounds interesting? Keep reading!</strong></p><p><strong>What we offer:</strong></p><ul> <li>Joining a fantastic team passionate about building strong client relationships, with tools to support your growth in this area.</li> <li>Work with small and medium-sized eCommerce businesses from Poland.</li> <li>Professional onboarding to effectively prepare you for the role.</li> <li>An internal evaluation system: development talks, regular 1:1s with your team leader, a clear career path, and an individual approach.</li> <li>High decision-making autonomy and a real impact on how the company operates – your opinion matters.</li> <li>Work from our modern Kraków office (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.</li> <li>Salary: 6,800–9,000 PLN gross on an employment contract (UoP), plus commissions.</li> <li>Benefits: Multisport card, private medical care (LuxMed), free English lessons, personal counseling via Hedepy including free therapy sessions, plus access to our private office gym if you want a post-work endorphin boost.</li> <li>Quarterly team integrations – we regularly meet to connect and celebrate successes together 🎉</li> </ul><p><strong>Your typical day:</strong></p><ul> <li>Building and maintaining long-term client relationships, supporting them throughout their journey with edrone.</li> <li>Communicating with clients across multiple channels (phone, video meetings, and email).</li> <li>Increasing client satisfaction through professional advice, training, and inspiration.</li> <li>Analyzing client needs and issues, co-creating, and implementing strategies to retain clients.</li> <li>Collecting client feedback and sharing it with the relevant teams/departments.</li> <li>Preparing inspiring materials together with the Customer Care team.</li> <li>Conducting trainings and webinars.</li> <li>Upselling products and services.</li> </ul><p><strong>How onboarding looks:</strong></p><ul> <li><strong>After 30 days:</strong> You understand our culture, have acquired theoretical knowledge, and know our product.</li> <li><strong>After 60 days:</strong> You manage your client base, understand internal processes, and can execute them with team support.</li> <li><strong>After 90 days:</strong> You independently manage your client base, run projects, and consistently deliver results at 100%.</li> </ul><p><strong>This role is ideal for you if:</strong></p><ul> <li>You thrive under pressure while staying effective – there’s a lot going on here!</li> <li>You have experience and enjoy working with clients – building relationships is second nature.</li> <li>You embrace new challenges, and your energy and proactive approach make no task too difficult.</li> <li>You can work independently and take responsibility for your actions – ownership is key to success.</li> <li>Continuous growth and skill development are a natural part of your life – we want you to grow with us every day.</li> <li>Your assets include basic marketing knowledge or interest in eCommerce – trends and innovation are your natural environment.</li> </ul><p><strong>Bonus points if:</strong></p><ul> <li>You have previous experience in eCommerce or marketing – if not, no worries!</li> <li>You have previous experience with B2B clients.</li> <li>You have experience in client success, managing client accounts.</li> <li>You have experience conducting trainings and webinars.</li> </ul><h5>How does the recruitment process look like:</h5> <ol> <li>A short online call with our <strong>People and Culture Partner</strong><strong> - <a href="https://www.linkedin.com/in/milena-micor/" target="_blank">Milena Micor</a></strong><a href="https://www.linkedin.com/in/milena-micor/" target="_blank">,</a> where we’ll get to know you better.</li> <li>In-office interview with Customer Success Team Leader<strong> - <a href="https://www.linkedin.com/in/patrycjahaber/" target="_blank">Patrycja Haber</a></strong> and another panelist.</li> <li>Offer decision – and welcome on board! ⭐</li> </ol><h5>Regardless of the outcome at each stage, you will always receive feedback on your application.<br/></h5>