(USA) Store Lead (Non-Complex) - Wm, Management

Position Summary...

What you'll do...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelinesand standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers andassociates. Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating andimplementing plans to improve the financial performance of the facility; creating budgets to align with business need; and analyzing economic trendsand community needs for budget forecasting. Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishingand maintaining relationships with key individuals or groups in the community; acting as the representative for the company; presenting thecompany's perspective to various external organizations following the company's media guidelines; and promoting company- sponsored programs,events, and sustainability efforts to associates, and the local community to emphasize the facility as part of the community. Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandise presentation (forexample, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs ofthe community); providing direction and guidance on executing Company programs and strategic initiatives; ensuring quality assurance standards;and overseeing safety and operational reviews. Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoringassociates; assigning duties; setting clear expectations; providing associate recognition; delegating business objectives effectively; ensuring diversityand inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating businessplans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuringprogress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based workenvironment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coachingfor success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction toothers in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with businesspartners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness;and participating in and supporting community outreach events. Leadership Expectations Respect for the Individual: Builds high-performing, diverse te