Operations Team Lead- Central Property

Are you a people-first leader who thrives on empowering teams, driving operational excellence, and making a real impact in the world of commercial insurance? If you bring curiosity, strategic thinking, and a genuine passion for developing talent, this could be the role for you. Join a team where your leadership shapes outcomes — not just for the business, but for the people around you.

 

About the Role

 

As the Operations Team Lead for Central Property, you will be at the heart of a dynamic underwriting operation — building a high-performing team, shaping smarter processes, and ensuring every moving part works together seamlessly. Your leadership will directly influence productivity, process efficiency, accuracy, and profitability across multiple underwriting teams. This is a role for someone who leads with purpose, communicates with clarity, and is always looking for better ways to work. If you are energized by the intersection of people leadership and operational strategy, this is your opportunity to make a meaningful mark.

 

Key Responsibilities

• Lead the property operations team — set a clear direction, foster a high-performance culture, and ensure the team consistently delivers against service standards and business objectives
• Support operational consistency by championing adherence to documented procedures, Standard Operating Procedures, and best practices across all workflows and processes
• Ensure control and audit readiness — maintain robust operational controls, proactively identify risk areas, and ensure the team is always prepared for internal and external audit requirements
• Monitor productivity, quality, and performance — track key metrics, identify trends, address gaps with timely interventions, and celebrate wins that drive continuous improvement
• Serve as a key partner to underwriting and operational stakeholders — build trusted, collaborative relationships across the business to align priorities, resolve issues, and deliver seamless end-to-end outcomes
• Manage and develop team members — invest in the growth of each individual through coaching, constructive feedback, and tailored development plans, while maintaining clear accountability and high service standards

 

About the Team

 

We are a curious, collaborative, and client-focused team that is always seeking innovative ways to tackle complex challenges. From thought leadership and research to creative problem-solving and idea-sharing, we bring energy and enthusiasm to everything we do.

 

At our core, we are driven by a commitment to putting clients first — working alongside them to co-create solutions and deliver real, lasting value. As Crisis Management professionals, we combine deep insurance industry knowledge with sharp operational expertise, helping clients navigate complexity with confidence. We are a team that supports one another, celebrates diverse perspectives, and believes that great outcomes are built on trust, collaboration, and a shared commitment to excellence.

 

About You

 

You are an experienced, energetic leader who takes full ownership of outcomes and knows how to bring out the best in people while keeping operations running at their peak. You balance preserving what works with driving meaningful improvements, and you approach every challenge with critical thinking and sound judgment — knowing when to act independently and when to escalate. You are a natural consensus builder who can provide thoughtful pushback to stakeholders when needed, all while maintaining strong, trust-based relationships. You lead with empathy, communicate with clarity, and inspire those around you to do their best work.

 

We are looking for candidates who meet these requirements:

• Minimum 5 years of relevant experience in commercial insurance operations, with solid knowledge and understanding of commercial insurance principles and practices
• Insurance industry background is essential, including direct involvement with Commercial Lines products and coverages (university degree