Marketing & Client Experience Specialist

Who We Are

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services includes supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions. 

Position Summary   

As the Marketing & Client Experience Specialist at ODW Logistics, you will lead the creation, design, and execution of Client Business Reviews (CBRs) for the company’s top 40 accounts, ensuring meaningful insights and strategic alignment. You will oversee the annual customer feedback survey, analyze trends and provide actionable recommendations. This role also includes collaborating with clients to create compelling case studies and managing ODW’s presence at key industry trade shows throughout the year.  

Essential Functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Client Business Reviews 

• Lead the planning and execution of Client Business Reviews (CBRs) for ODW Logistics’ top 40 accounts. 
• Coordinate directly with clients to schedule review meetings and collaborate cross-functionally with warehouse operations and transportation teams to collect data, success metrics, and partnership highlights. 
• Develop clear, engaging, and visually appealing PowerPoint presentations to deliver CBRs either virtually or in person to key clients. 
• Capture and summarize key insights and action items from each review and distribute them to relevant internal teams for follow-up. 

Client Feedback Survey 

• Oversee client feedback survey process using ODW’s CRM platform (HubSpot). 
• Manage the development of survey questions, distribution to clients, and collection of responses in coordination with internal stakeholders. 
• Share survey insights with clients during CBRs and present an annual summary to the ODW Executive Committee. 
• Administer the startup survey process for new clients to ensure timely feedback during onboarding. 

Case Studies 

• Collaborate with internal teams to identify impactful client success stories and translate them into professionally written marketing case studies. 
• Design or co-develop compelling layouts (independently or in partnership with an agency) to visually communicate key messages and results. 

Trade Shows 

• Lead the planning and execution of ODW’s trade show strategy, including booth design, layout, and overall event approach. 
• Manage the full trade show calendar, coordinate team attendance, and set clear goals and expectations. 
• Oversee logistics for booth setup and shipping. 
• Represent ODW at approximately 40% of trade shows alongside the sales team. 

Additional Responsibilities 

• Support the marketing team on a variety of design and communication initiatives, including Account-Based Marketing (ABM) campaigns, email campaign development, and creation of sales support materials. 

Minimum Qualifications 
Education and Experience 

Required: 

• Bachelor’s Degree or similar work experience.  
• 5-7 years in account management, marketing and design, or general marketing role. 
• Strong design PowerPoint skills.  MSFT excel (Data management, charts, graphs, pivot tables) 

 Preferred: 

• Previous experience working in warehouse, transportation or logistics industry,  
• Experience building creative in Adobe InDesign, Canva, or other design software applications 

 Language Requirements 

• Ability to hear, read and comprehend, write, and communicate. 

 Physical and Mental Requirements 

While performing the duties of this job, the associate is: 

• Ability to sit at a computer and type continuously. 
• Standing, walking, bending, squatting/kneeling, twisting/turning, climbing, reaching will occur occasionally. 
• Occasionally lift 15 pounds. 

Specific vision capabilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus (with or without corrective lenses). 

The physical demands herein are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be