Especialista de Suporte ao Cliente - Inglês Fluente

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Especialista de Suporte ao Cliente – Inglês Fluente based in Brazil.

In this role, you will be part of a fast-paced customer support environment within a global fintech ecosystem, providing first-level assistance to users and partners across electric vehicle charging and payment solutions in the U.S. market. You will act as the primary point of contact for troubleshooting and resolving customer issues, ensuring a smooth and reliable experience across digital platforms, payment systems, and self-service tools. The position requires strong analytical thinking to quickly diagnose problems and apply the correct resolution path using structured support playbooks. You will also be responsible for ticket management, escalation decisions, and continuous improvement feedback based on recurring issues. This is a highly customer-facing role where precision, communication, and responsiveness directly impact user satisfaction. It is ideal for someone who enjoys problem-solving in a tech-driven, operational support environment.