Medical Assistant - OBGYN

ABOUT LLCHC

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

JOB SUMMARY

Prepares and maintains records to meet quality control standards.  Develops and maintains effective relations with patients, providers, LLCHC staff, and the public.  Prepares patients and assists with clinical and administrative tasks, providing high-quality care to women throughout all stages of life: pregnancy, reproductive health, and menopause. The employee is also responsible for managing and processing all internal and external referral requests for the obstetrics and gynecology department. This role ensures that patients are referred efficiently and appropriately, following provider instructions, insurance requirements, and clinic policies. The employee acts as a liaison between patients, providers, specialists, and insurance companies to coordinate care and facilitate access to necessary services.

ESSENTIAL JOB RESPONSIBILITIES:

RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office.

A.  Interact with patients and visitors in a prompt, courteous, and professional manner.
B.  Room patients, verify and update pertinent information. 
C.  Process patients prior to departure, including scheduling OB and GYN follow-up appointments and providing patient with after visit summaries. 
D.  Schedule newborn appointments within one week of delivery.
E.  Schedule dental appointments for OB patients.
F.  Schedule internal GYN referrals.
G.  Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyracom, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients.
H.  Operate the computer system efficiently to complete daily tasks, including scanning documents into the EMR/HER system.
I.  Be willing and able to cover other locations as required.
J.  Understand and adhere to LLCHC employee policies, including attendance standards.
K.  Stay current each day on the scanning of patient documents into the EMR
L.  Process incoming and outgoing OB/GYN referral requests in a timely manner.  
M.  Coordinate with physicians, specialists, and healthcare providers to ensure proper documentation and referral information.
N.  Communicate with patients regarding referral status, appointments, and instructions.
O.  Follow up on pending referrals, schedule appointments when required, and ensure continuity of care.
P.  Track referral outcomes and report to providers as necessary.
Q.  Collaborate with clinical and administrative teams to improve referral workflows and patient experience.

RESPONSIBILITY 2. Demonstrate the ability to efficiently function in the clinical area of the office while assisting in the delivery of primary health care and patient care management.

A.    Prepare patient for examination and treatment