Senior Program Manager, Distribution Quality

Working Location: NATIONWIDE 

Workplace Flexibility: Field

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus.

 

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

 

 

Job Description

The Sr. Manager, Business Development Quality Assurance will support Quality Assurance M&A activities throughout the project lifecycle. This role will participate in due diligence of targets and identification of potential compliance risks which could impact the business. The Sr. Manager will identify resourcing and budgeting needs to effectively mitigate the identified risks. This role also participates in transition service planning, integration planning, and integration execution post-close to ensure a smooth transition and integration into Olympus Quality System occurs. This role will be responsible for development of Integration Quality Plans, training, and execution to those plans which requires close collaboration with the Quality Assurance sub­functions. 

Job Duties

• Establish strategic plans and drive tactical execution for new and changing QMS requirements while maintaining alignment with global strategies and supporting business growth. 
• Conduct periodic on-site audits of distribution service partners to verify compliance with quality standards and agreements. 
• Facilitate regular communication and feedback loops between the company and its internal sites, 3PL’s, and distributors to promote transparency and continuous improvement. 
• Work with regional and business unit teams to address and resolve any supplier issues related to internal sites, 3PL’s, and distributor’s performance or compliance. 
• Oversee the onboarding process, ensuring new internal sites, 3PL’s, and distributors are fully trained and equipped to represent the company's products effectively. 
• Development and maintenance of Quality Agreements with internal sites, 3PL’s, and Distributors. 
• Support and collaborate with Supply Chain and Corporate Supplier Quality during the selection and on-boarding of 3PL’s and Distributors. 
• Establish and maintain global standards for internal sites, 3PL’s and Distributor performance, including quality metrics, compliance requirements, and customer service expectations. 
• Lead initiatives to improve distributor performance and satisfaction, leveraging data and feedback to drive informed decision-making. 
• Proactively lead quality supplier support of Distribution activities globally for Olympus distribution sites, 3PL’s, and Distributors. Ensure right first-time quality supplier implementation and compliance with all applicable laws and regulations. 
• Ensure timely and thorough investigation and resolution of quality opportunities (nonconformance reports, customer complaints) and effective actions to correct and mitigate recurrence (CAPA) with respect to internal sites, 3PL’s, and Distributors. Support internal sites, 3PL’s and Distributors with complex investigations to identify causes of problems to safeguard patient safety and business continuity.  
• Other duties as assigned.

Job Qualifications

Required:

• Bachelor’s degree in Quality Management, Supply Chain Management, Engineering, or Physical Science.
• Minimum of 10 years of experience in service provider quality management in the medical device industry or 8 years within a regulated industry.<