HR Technical Analyst (9013) - LMS Administration

 

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The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region. SEPTA has become an integral force in the economic success of the Philadelphia region, providing an efficient and reliable source of transportation. 

 

We are seeking candidates for the position of HR Technical Analyst (9013) - LMS Administration in the HR/Compensation/HRIS.   

 

 

Opening Date: 09/03/2024

Closing Date: 09/18/2024

Job Grade: SAM 40

Salary Range: Min: $79,534.00 - Mid: $99,424.00 - Max: $119,314.00 

Limited telework may be permitted for this position in accordance with SEPTA Policy.

OVERALL DESCRIPTION

This position is responsible for ongoing support of SEPTA’s deployment of SAP SuccessFactors HR Suite. Providing functional, administrative, technical and end user support for one or more of the following SuccessFactors modules: Core HR, Applicant Tracking, Organization Chart, Performance Management, and/or Learning Management. Assisting with HR processes, projects and change management (which includes the implementation and integration of HR cyclical programs associated with a systems conversion to SAP SuccessFactors). As well as providing ongoing continuous support of employee and organizational data maintenance. This position will maintain detailed knowledge of SAP SuccessFactors functionality, configuration options, integration points, and best practices. This position will also provide integration support to the INFOR Cloudsuite modules pertaining to GHR, Benefits, Pension and Payroll implementations.  

 

SPECIFIC RESPONSIBILITIES

1. Communicates with end users on issues encountered in the LMS and arrives at a timely resolution.
2. Collaborates with SMEs on delivery of course content via the LMS.
3. Develops and revises supporting job aids, videos, and other supplemental tools for LMS end users and administrators.
4. Develops assessments designed to measure understanding of training content.
5. Serves as an internal consultant to analyze and interpret data in order to identify current and future training needs that maximize employee development.
6. Plays a role in the assessment, testing and application of vendor quarterly releases.
7. Keeps current on training and development issues, trends and techniques.
8. Provides subject matter expertise relative to administrative, transactional processes, data automation, project management support, gathering data, analysis and reporting.
9. Creates and assists with ad hoc analytic data requests.  Develops, maintains and supports a variety of reports or queries using appropriate reporting tools.  Assists in development of standard reports and ad hoc queries for ongoing needs across the Learning Management module.
10. Supports the LMS Administrator in the following:
    • Collaborates with HR Functional Partners (i.e. Benefits, Recruitment, Medical and Training) and divisional coordinators on assigned projects and data integrity processing.
    • Makes recommendations for human resource functional improvements to ensure that its processes are aligned with the HRIS system and modules.
    • Consults with IT team members, SMEs and process owners to advise on the best way to leverage and configure SuccessFactors modules to achieve business objectives.
    • Works with HR Functional Partners to identify new opportunities to add value to the organization; assist HR colleagues with projects (during and post-implementation), developing HR data metrics, facilitates creation of reports and help them to effectively utilize HRIS to support their roles.
    • Provides applicable training to HR team members and other users across the Authority including those in divisional administrators and senior management roles.
11. Delivers project excellence by keeping a mindset on organizational and project objectives, customer service and continuous improvement.
12. Recommends and performs quality control procedures as defined to ensure accurate and compliant learning history records, including quarterly audits.
13. Determines instructional design and methodology including a logical flow of materials, realistic time allocations, the selection of media and an appropriate presentation style.
14. Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities.  Reports any safety co