Assistant Branch Manager - Southcenter - Tukwila, WA

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

JOB TITLE: Assistant Branch Manager

Functional Area: Retail Branch Network

Department:  Member Experience

FLSA Status: Non-Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law. 

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are looking for an Assistant Branch Manager who is driven to make a positive impact on the employee and member experience. You are a forward thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Assistant Branch Manager will manage the day-to-day operations of a retail branch.  Focus areas include effective branch member flow, engaging in community outreach, executing on member experience expectations, developing and implementing appropriate business and risk management considerations, demonstrating accountability for the same, and supporting the development of team members so they can perform optimally and drive business success. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

• Demonstrates ownership and accountability for branch operations and outcomes.
• Achieves or exceeds all sales and service goals; ensures accountability for teammates to do the same.
• Directly oversees the daily work of team members.
• Manages effective daily branch operations and optimal lobby traffic flow.
• Creates an environment in which teammates have sufficient information to deliver excellent service and products and services that meet member needs.
• Ensures compliance with banking regulations.
• Ensures adherence to all compliance and regulatory procedures.
• Effectively adjusts to changing and evolving priorities and expectations.
• Provides effective spot coaching to all employees.
• Demonstrates commitment to SCU Values.
• Leads by example by demonstrating effective consultative sales and service interactions.
• Ensures appropriate consultation and engagement of existing and new members so all teller/new account/loan needs are met.
• Builds and shares knowledge to ensure all SCU business lines are appropriately supported at the branch level; makes recommendations to best cross-collaborate among teams.
• Demonstrates decisiveness, integrity, flexibility, and critical thinking that advances team, department, and organizational success.
• Engages in a manner with members and teammates that demonstrate care, appreciation, and respect.
• Establishes and maintains collaborative relationships with all levels of teammates across the organization.
• Maintain regular and punctual attendance.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Associate degree in business or related field, or combination of education and experience equivalent.
• Two (2)+ years