Banking Operations / Digital Product Design Analyst 2

Job Title:

Banking Operations / Digital Product Design Analyst 2

Location:

AZ - Chandler 3075

What you'll do:

As a Banking Operations / Digital Product Design Analyst you will be responsible for reimagining banking operations by creating design and technology solutions to drive effective and intuitive user experiences. At the enterprise level, you will work closely with cross-operational teams to develop a deep understanding of current processes, establish improvements, and then translate requirements into a features and functionality design.

Your key responsibilities include developing effective process solutions, business requirements, system integrations, and project management. You will own and maintain a prioritized work backlog supporting our business lines focused on Credit and Loan Operations and collaborate with risk, compliance, and technology. In this role, you must have the ability to think critically, be independently resourceful, practice accountability and ownership, and effectively communicate with stakeholders at all levels of the business.

What we are looking for:

• Responsible for blending product design, user experience (UX), and data analysis to improve digital banking software.

• Lead collaborative meetings with teams/stakeholders, analyze data from various sources to understand user behavior, and identify pain points and opportunities for improving the user experience.

• Ability to innovate and think creatively while creating wireframes/mockups using tools like Lucid to visualize process design.

• Work closely with UX/UI designers, product managers, developers, and delivery team to ensure that design decisions are informed by real data and tested to meet user expectations.

• Independently analyze, solve, and correct issues, and provide problem resolution to end users.

• Assist in facilitating periodic training meetings for system users and stakeholders.

• Provide progress reports and recommendations to Management and assist in special operations-related projects, as assigned.

Qualifications:

• Experience in UX design, product management, project management, or a related field

• A passion for understanding user behavior and translating insights into actionable design improvements

• Experience in data analytics/BI/data science/Tableau/SQL

• Recent experience and working knowledge of commercial banking, loan, deposit and credit operations

• 4-year degree from an accredited university or equivalent direct experience in application development

• Advanced computer system operation (Microsoft Office Suite)

• Ability to translate complex data and insights into clear effective communication for non-technical stakeholders

• Flexible, team player, resourceful, detail oriented, “get-it-done” personality capable of working in fast-paced environments

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your acces