Sr. Rating Quality Assurance Analyst

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations, Product

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$87,400.00 - $144,400.00

Target Openings

1

What Is the Opportunity?

Under general supervision, provides support for the product rating function including all variables associated with premiums to achieve financial and strategic objectives, both at the state/province and national level. These functions are performed using a business-controlled rating engine and other associated technologies. Works with other business unit teams and team members to support rating quality testing. Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned project. This position will support Business Insurance or Personal Insurance products. This job does not lead others.

What Will You Do?

• Analyzes and contributes to business requirements, such as rating and other related documentation; provides oversight to less experienced members of the team.
• Consults with business and actuarial to develop rating business requirements and rating testingrequirements.
• Designs and implements rating validation tools (ex. Excel) for existing products or implementation of new products.
• Performs consistency checks across multiple requirements for same project.
• Maintain other business owned tools and technologies that support the rating of products. Recommend enhancements or efficiencies, as applicable.
• Determines testing scope and conducts unit testing, validates changes in accordance with requirements and adheres to all required team best practices and processes per audit compliance requirements.
• Ensure creation of test plan scenarios align with scope of product deliverables.
• Triage and ensure resolution of issues surfaced during testing phases.
• May assist in test case execution as needed.
• Monitor/track testing progress and communicate/update business partners as needed.
• Provide testing direction/guidance to offshore resources.
• Meets or exceeds quality, timeliness, and service level agreements.
• Identifies and conduct analysis of rating discrepancies.
• Develops effective relationships and provides consultation to various business partners and teams.
• Other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree in a related field.
• 5 years of programming/ configuration, development, actuarial, or rating experience.
• Solid working knowledge of relational databases or similar rating engine technology.
• Solid knowledge of property casualty insurance products (Personal or Business Insurance).
• Strong personal computing skills with expert experience using Microsoft Office Excel.
• Demonstrates an aptitude for learning assigned supported business systems and technology.
• Intermediate leadership, innovation and initiating skills.
• Results driven.
• Intermediate understanding of rating and pricing concepts.
• Customer-focused orientation (agent and consumer).
• Intermediate oral and written communication skills, with ability to influence others.
• Intermediate organization and time management skills.
• Strong attention to detail.
• Intermediate critical thinking and analysis skills to assigned work efforts. Also includes intermediate problem-solving skills.
• Actively invests in improving own capabilities.

What is a Must Have?

• A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience required.
• 3 years of programming, development, actuarial, or rating experience required.

What Is in It for You?

• Health Insurance: Employees and