Product Manager - Sales & AI

Product Manager - Sales & AI 

Location: Location: Hybrid - Irvine, CA 

Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.  

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! 

We are seeking a Product Manager - Sales & AI with proven mortgage industry experience to own the development and integration of enterprise systems driving sales enablement and AI strategy. This role is accountable for end-to-end delivery of Salesforce, telephony, custom applications, loan origination systems, and all AI initiatives across the organization.  

The ideal candidate combines technical fluency with strategic product thinking, excels at stakeholder management, and delivers measurable business outcomes through Agile development, AI implementation, and data-driven decision-making. Mortgage Experience and Salesforce are required.  

Key Responsibilities:  

AI Strategy & Ownership  

• Own all AI initiatives: Maintain AI inventory and the Strategic Roadmap for all Corporate Initiatives  
• Lead monthly AI governance reviews assessing model performance, new model impacts, vendor effectiveness, and compliance  
• Evaluate and integrate new AI models with thorough impact assessments and regression testing  
• Own AI compliance across state regulations and lending laws, partnering with legal to ensure regulatory adherence  
• Implement AI quality assurance framework including regression testing protocols for all models and vendors  

Product Ownership & Sales Enablement  

• Own product backlog for Salesforce, telephony, AI tools, and Loan Origination System integrations  
• Apply prioritization frameworks (WSJF, RICE, MoSCoW) focused on growth, profitability, and sales enablement  
• Identify and drive opportunity enablers equipping sales teams to grow market share  
• Lead full project lifecycle delivering tools that streamline sales workflows, reduce administrative burden, and increase win rates  
• Design AI-powered solutions that create competitive marketplace advantages  
• Define and track KPIs emphasizing sales productivity, conversion rates, market share growth, and revenue impact  

Stakeholder Collaboration & Execution  

• Partner directly with sales teams and leadership to translate needs into scalable solutions driving performance  
• Conduct regular sessions identifying pain points, market opportunities, and ensuring alignment with strategic growth objectives  
• Collaborate across marketing, operations, IT, legal, and compliance for cross-functional alignment  
• Work closely with engineering, QA, AI/ML teams, and vendors to coordinate delivery and drive improvement  
• Lead monthly AI governance meetings reviewing strategic roadmap, vendor performance, and compliance status  

Vendor & Integration Management  

• Drive system integrations through API planning and data mapping ensuring reliable sales operations  
• Negotiate AI vendor relationships ensuring optimal value delivery  

Compliance & Quality Assurance  

• Establish comprehensive AI testing protocols and regression testing for consistent model performance  
• Maintain governance frameworks monitoring AI performance, bias detection, and ethical usage  
• Document all AI implementations supporting regulatory reviews and compliance audits  

User Enablement & Innovation  

• Lead training, documentation, and change management for sales teams adopting new tools and AI capabilities  
• Stay informed on emerging AI technologies and best practices to identify growth opportunities