E-Commerce Books Production Associate

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Job Title: E-Commerce Books Production Associate

Department: E-Commerce
FLSA Status: Non-Exempt
Job Code: 51-0000
Reports to: E-Commerce Supervisor

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About the Position

The E-Commerce Books Production Associate is responsible for sorting, scanning, listing and shipping books, media and vinyl.

Pay Rate: $21.30/hour

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Effectively perform daily sorting, scanning, and/or listing of ISBN and non-ISBN books, media and vinyl.
• Operate and load books into the book sorting machine.
• Responsible to meet productivity standards and production goals
• Responsible for grading the condition of books according to industry standards.
• Collect book orders from warehouse, as needed.
• Prepare shipping labels / package items sold, as needed.
• Maintain a smooth flow of incoming and outgoing book product.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
• High school graduate or GED equivalency but not required.
• Customer service experience preferred.
• Knowledge of E-Commerce book processes is helpful
• Knowledge of merchandise and customer service is desirable
• Ability to work in a fast-paced environment and meet production deadlines.
• Ability to operate automated systems to sort, scan, process, and ship books and media.
Computer/Technology Skills:
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Internet research skills
• Ability to learn new technology and software as related to the job.
Certificates, Licenses, or Registrations:
• This role may require ability to operate an electric pallet jack and stacker. Certification and training provided by Evergreen Goodwill. Employee must meet eligibility requirements.

Physical Abilities:
While performing the duties of this job, the employee will be required to lift and carry up to 35 to 50 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities:
• Organizing, sorting, categorizing, counting, adding, subtracting
• Probl