Sr. Digital Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for owning the end-to-end delivery and health of key digital capabilities or processes. Key responsibilities include translating business requirements into digital requirements and acceptance criteria, partnering with designers to develop client journeys, refining scope in collaboration with Technology teams, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

Responsibilities:

• Delivers world-class digital software solutions, meets business and client needs, and manages timing, budget, and scope constraints

• Owns operational routines, governance, and best practices that guarantee industry leading go-to-market and a healthy performance for the bank's digital solutions

• Oversees governance, risk management, use of data, and client feedback to drive feature roadmap and prioritization at the project level

• Manages project planning, sprint, and release planning and contributes to the execution of the program roadmap leveraging Agile principles

• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features

• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

Required Qualifications:

• 7+ years of relevant experience

• Previous experience with managing digital channels

• Highly action oriented individual that projects enthusiasm and determination

• Strong communication skills both written and verbal

Desired Qualifications: 

• Thorough understanding of digital engagement optimization and conversion tactics

• Experience with technology Agile implementation processes

Skills:

• Collaboration

• Decision Making

• Product Design and Development

• Product Management

• Project Management

• Oral Communications

• Presentation Skills

• Problem Solving

• Stakeholder Management

• Written Communications

• Agile Practices

• Business Acumen

• Business Case Review

• Policies, Procedures, and Guidelines Management

• Program Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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