District Manager, F&B

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

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Primary Purpose: Responsible for overseeing the day-to-day operations of multiple Coffee Shop locations in North America. Ensuring operational excellence, high levels of customer satisfaction, and successful achievement of financial and operational goals.  The successful individual will manage the sales, operations, and staff development to achieve maximum profitability, compliance with company procedures, and excellence in customer service.  

  

The successful individual will leverage their proficiency in: 

 

Leadership presence/Steward of Talent: 

• Support new store openings in NA with an end-to-end mindset. Supporting staffing, training and operational components of new coffee shops 

• Recruit, train and mentor Store Managers/Lead Supervisors to maintain company standards and promote a positive environment 

• Translate overall NA Food & Beverage strategy into specific strategies- help provide focus for the team and work to remove barriers of execution 

• Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement 

• Review store environments and key business indicators within stores to identify problems, concerns, and opportunities for improvement, and provide coaching to store management teams to take action and achieve operational and sales goals 

• Foster a culture of teamwork, customer focus, and continuous improvement across all locations 

• Work closely with store teams to develop strong working relationships to drive employee and customer experience 

 

Drive for Results: 

• Collaborate with the Vice President – Food & Beverage and corporate teams to implement operational changes, new product launches or marketing strategies  

• Responsible to drive district-level sales by executing company initiatives and promoting marketing campaigns 

• Analyze financial reports and identify opportunities for revenue and profit growth 

• Conduct regular store visits to inspire, motivate and work with teams to share best practices and understand challenges that need to be solved 

• Encourage customer centric behaviors and ensure team expectations, training and accountability to support best in class customer service  

• Collaborate with Store Managers to meet or exceed sales targets and manage store-level P&Ls 

• Manage budgets and resources effectively to maximize profitability across the district 

 

Operational Excellence 

• Ensure that all stores within district are operating according to company policies, health and safety regulations and industry best practices  

• Perform regular store visits to assess store cleanliness, product quality and overall customer experience  

• Monitor store performance through key performance indicators such as sales, profitability, customer satisfaction and employee retention 

• Implement strategies to optimize labor costs, inventory management and other operational expenses 

• Oversee product o