Barista; Penn Dining Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Barista; Penn Dining Services

Job Profile Title

Barista

Job Description Summary

Baristas are expected to serve as ambassadors to both Dining and the University in general.

Job Description

Baristas must represent both in a friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. The Barista is required to follow all customer service, cash handling, safety, sanitation and quality assurance policies and procedures. They communicate with customers about the foods being served, including the names, main ingredients and basic preparation techniques used to produce each food. Baristas must be knowledgeable about unit information and policies. Baristas must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management. This position prepares, displays, decorates, garnishes, serves, re-stocks and stores ingredients and food items in a safe and sanitary manner, whether hot or cold. The Barista promptly and constantly cleans and sanitizes all work, preparation and customer service areas, and work tools & utensils, utilizing proper safety equipment and chemicals and all associated sanitation and HACCP guidelines. The Barista also controls proper portion sizes for all foods served through the use of proper utensils and serving and slicing techniques. Communicates effectively with kitchen, management and other employees concerning customer flow, food supplies and other service needs. Responsible for the storage, labeling, dating and prompt return of all food and supplies before, during and after service periods. Will also assist in various additional ways with the clean-up, sanitation, breakdown and set-up of other areas as directed by supervisors and management. Ongoing training is mandatory and must be attended when offered. Will be required to pass a minimum of seven days of training by the concept trainer.

Qualifications

• A High School Diploma or GED is preferred and 1 to 2 years of experience or equivalent combination of education and experience.
• Recent experience in food service preferred.
• Demonstrated customer service skills.
• Ability to communicate and implement management direction.
• Ability to lift 10 - 25lbs.
• Willingness to work flexible hours, 7 day per week operation.
• Ability to follow & memorize many recipes, & ability to use coffee & other machines, to use cash register & make all transaction on the register, credit card machines & gift card machines.
• Capacity to follow all cash handling p