Senior Operations Analyst

Trust unlocks our greatest potential.

For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.

What you can expect:

ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

If that excites you, how about joining our COO team as a Senior Operations Analyst? You will report to our EU Head of Operations and support them in overseeing outsourced operational activities. The role provides day-to-day monitoring, coordination, and reporting across operational service delivery, incidents, risk management, and customer lifecycle oversight.

Your role includes:

Outsourcing Oversight Support

1. Monitor service delivery reports and key KPIs/KRIs.

1. Track performance against outsourcing obligations and escalate deviations.

1. Assist in documenting and maintaining oversight evidence for regulatory expectations.

Operational Risk & Incident Management

1. Log, track, and follow up on incidents affecting EU operations.

1. Coordinate with different teams on remediation status and provide updates to stakeholders.

1. Support operational risk assessments and preparation of inputs for risk reporting packs.

Customer Journey Oversight

1. Support the Head of Operations in tracking onboarding, reviews, and client maintenance cases, ensuring timely escalation of delays or risks.

1. Coordinate inputs for EU Committees (e.g. CRC and COC), including documentation and follow-ups on outcomes.

Governance & Reporting

1. Prepare monthly MI packs on operational performance, resilience, and financial crime-related escalations impacting operations.

1. Maintain logs of oversight activities for audit and governance purposes.

1. Assist in the closure of management actions from audit or review findings.

Cross-Functional Coordination

1. Liaise with Operations, Compliance, and Product teams from the broader group to ensure EU requirements are captured and acted upon.

1. Support preparations for new product initiatives from an EU operational perspective.

What you’ll bring:

To excel in this role, you’ll also need:

• Strong organizational and coordination skills, with an eye for detail.

• Good knowledge of operational processes (fincrime, customer support, payment operations, digital assets) in a financial services or fintech environment.

• Comfortable handling data, preparing reports, and presenting findings.

• Strong communication skills, able to work across borders and functions.

• Proactive, solution-oriented, and able to manage multiple priorities.

Regretfully we are not able to sponsor applicants for immigration purposes at the current time.

What makes a great ClearBank team member? Does this sound like you?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;

• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care;

• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;

• ‘I’ before ’we’, isn’t in your vocabulary

If this sounds like you then we encourage you to dust off that CV and apply!<