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Retirement System Counselor I
Commonwealth of KentuckyUnited Statesfull_timeVerifiedPosted 2 Jul 2026
š° $47,736/yr
About the role
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7/8/2026 (8:00 PM EDT)
2603307
Retirement System Counselor I
Pay Grade
12
Salary
$3,978.38 Monthly
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
Hiring Agency
General Government Cabinet | Kentucky Public Pensions Authority
Location
1260 Louisville Rd
Frankfort, KY 40601 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Frankfort, KY 40601 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Description
Kentucky Public Pensions Authority (KPPA) is currently seeking a Retirement Systems Counselor I for the
Division of Retiree Health Care. Located in Frankfort, Kentucky, KPPA is responsible for the daily
administration of three state administered retirement systems with over $29 billion in combined assets. These
systems have a membership of more than 444,000 state and local government employees in the Commonwealth of
Kentucky, including state employees, state police officers, city and county employees, as well as non-teaching
staff of local school boards and regional universities.
This position is in the Division of Retirement Health Care and is supported by approximately 15 counselors, 2 CMS Coordinators, 2 Program Managers, and an Assistant Director along with the Director. The Retiree Health Care team is responsible for providing a wide range of services to CERS, KERS and SPRS members and beneficiaries. Services are conducted through phone calls, written correspondence, onsite and virtual member appointments upon request.
KPPA offers great benefits for full-time employees including affordable first-day health insurance as well as optional dental and vision insurance with an optional health reimbursement account. Other benefits include: a wellness incentive program, life insurance, a retirement plan, vacation leave, paid holidays, sick leave, employee discounts, training and career development opportunities, optional deferred compensation program (401k/457), flexible work schedules, ample parking, and a walkable campus.
Key Responsibilities:
This position is in the Division of Retirement Health Care and is supported by approximately 15 counselors, 2 CMS Coordinators, 2 Program Managers, and an Assistant Director along with the Director. The Retiree Health Care team is responsible for providing a wide range of services to CERS, KERS and SPRS members and beneficiaries. Services are conducted through phone calls, written correspondence, onsite and virtual member appointments upon request.
KPPA offers great benefits for full-time employees including affordable first-day health insurance as well as optional dental and vision insurance with an optional health reimbursement account. Other benefits include: a wellness incentive program, life insurance, a retirement plan, vacation leave, paid holidays, sick leave, employee discounts, training and career development opportunities, optional deferred compensation program (401k/457), flexible work schedules, ample parking, and a walkable campus.
Key Responsibilities:
- Learns to interpret and explain retiree health care laws, regulations, and procedures to retirees by phone, in person and virtual, or in writing.
- Confirms health insurance contributions and premiums and assists retirees and beneficiaries with completing insurance enrollment forms by paper and member self service.
- Under direct supervision, learns to process health insurance enrollment forms for eligibility, accuracy and completeness; requests documents needed to support enrollment eligibility and verification processes.
- Counsels members by giving clear information and guidance on qualifying events, system contributions, payroll deductions, direct debit and invoicing.
- Educates members on Medicare and non-Medicare health insurance plans.
- Communicates with members and beneficiaries as well as outside vendors to ensure a timely enrollment and termination of health insurance coverage.
- Customer service experience
- Strong written and verbal communication skills
- Strong listening and organizational skills
- Auditing and document review experience is a plus
- Attention to detail
- Ability to apply basic math principles
- Time management
- Microsoft Office experience preferred
Minimum Requirements
EDUCATION:
Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS:
NONE
Substitute EDUCATION for EXPERIENCE:
NONE
Substitute EXPERIENCE for EDUCATION:
Experience in public or business administration, accounting, wage and/or claims reporting, investigations or auditing will substitute for the education requirement on a year-for-year basis. Administrative and/or clerical experience in Kentucky Public Pensions Authority will substitute for the required education on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE,
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