Account Manager

Note to applicants: This exciting opportunity, with a generous benefits package, is an in-office position with operational hours M-F between the hours of 8:00 am-5:00 pm. This position is full-time and on-site at our office in Valencia, CA

Who We Are 

Sunco is a leading American lighting and electrical eCommerce retailer proudly serving electrical contractors, builders, and property owners. Based in sunny Valencia, CA, we’re guided by values of customer-centricity, expertise, grit, and agility. Our vision is to simplify the purchase-to-install journey through a seamless, one-stop experience built on selection, service, speed, and savings. When our customers win, we win. By joining Sunco, you’re joining a company committed to continuous progress and improving efficiency across every project we support. 

Who You Are: 

1. Smart – strong reasoning and critical thinking 

1. Passionate – your work is your sport of choice 

1. Optimistic – self-explanatory 

1. Tenacious – extraordinary impact requires extraordinary grit and work ethic 

1. Adaptable – the world evolves at breakneck speed. You evolve faster. 

1. Kind – but that doesn't mean you’re a pushover. Kindness lets you make hard decisions. 

About the Role:

We are seeking an experienced and motivated Account Manager to join our team. The Account Manager will be responsible for building and maintaining strong, long-lasting customer relationships, ensuring customer satisfaction, and maximizing revenue growth for our company. This role requires exceptional communication and organizational skills, as well as a deep understanding of our products or services.

What You’ll Do:

Client Relationship Management:

• Serve as the main point of contact for assigned clients and develop strong, trusted relationships.

• Understand client needs, objectives, and challenges to provide tailored solutions.

• Proactively identify opportunities to upsell or cross-sell additional products or services.

Account Management:

• Develop and implement account plans to achieve growth and retention targets.

• Monitor account performance and ensure client expectations are met or exceeded.

• Resolve client issues and concerns in a timely and effective manner.

Sales and Revenue Generation:

• Meet or exceed sales and revenue targets for assigned accounts.

• Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.

• Negotiate contracts, pricing, and terms with clients to maximize profitability.

Product Knowledge:

• Maintain a deep understanding of our products or services and stay updated on industry trends.

• Educate clients on product features, benefits, and best practices.

Reporting and Analysis:

• Prepare regular reports on account status, sales activities, and revenue forecasts.

• Analyze data to identify trends and areas for improvement in client engagement and revenue generation.

Team Collaboration:

• Collaborate with cross-functional teams, including sales, marketing, and customer support, to ensure seamless customer experiences.

• Provide feedback and insights to help improve products and services.

Customer Satisfaction:

• Monitor customer satisfaction and gather feedback to continually improve service quality.

• Address and resolve customer complaints or issues promptly.

Qualifications

• Bachelor's degree in business, marketing, or a related field (preferred).

• Proven experience as an Account Manager or in a similar role.

• Strong communication, negotiation, and interpersonal skills.

• Excellent organizational and time-management abilities.

• Proficiency in CRM software, MS Office Suite and Outlook.

• Ability to work independently and as part of a team.

• Demonstrated ability to meet and exceed sales targets.

• Knowledge of the industry and market trends.