Technical Product Owner

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Technical Product Owner

Overview:
Are you a product management professional with a solid technical background? Are you passionate about building a cloud platform and improving the developer experience in an enterprise like Mastercard? Join us and work for a company that offers above-and-beyond benefits, including paid parental leave, flexible work hours, gift matching, and volunteer incentives. Our inclusive and nurturing culture encourages your professional learning and development.

Role:
As a Technical Product Owner within the Product Management-Technical (PM-T) job family, you’ll collaborate closely with customers, Technical Program Managers, Scrum Masters, Software Engineers, and User Experience designers. Your primary responsibility is to manage the development of technical products—such as CI/CD pipelines, GitHub/Bitbucket customisations, and SAST/DAST enforcement—that software engineers across Mastercard use to create commercial solutions. The ideal candidate has a technical software engineering background and has transitioned into a product owner role, demonstrating a passion for improving the developer and BizSecOps journey. We seek highly motivated, intellectually curious, analytical, and articulate individuals.

Key Responsibilities:
1. Product Definition and Guidance:
o Define and guide the product from conception to launch, bridging technical and business aspects.
o Gather and decompose requirements into features and user stories.
o Prioritise the backlog and define acceptance criteria, ensuring a well-groomed backlog is always ready for the engineering team.
o Encourage re-use of building blocks and continuous innovation on behalf of internal and external customers.
o Define the place of new capabilities within the platform ecosystem and prioritise user stories for their development.
2. Evangelism and Adoption:
o Once platform tools, products, and services are ready, evangelise them across Mastercard through demos at roadshows and events.
o Drive adoption among software engineers to enhance efficiency and throughput.
3. Customer Advocacy and Metrics:
o Understand customer use cases, JTBD, pain points, and day-to-day tools.
o Collaborate with and support the Product Directors/VPs to keep the strategic product roadmaps up to date and aligned with customer needs.
o Track product usage, quality, and satisfaction metrics to inform product roadmap decisions.

Qualifications:
• Experience in developing products, technologies, or services.
• Proficiency in driving product backlog discussions and managing backlogs in close collaboration with the engineering team.
• Familiarity with agile delivery methodologies (e.g., Scrum).
• Strong data-driven decision-making skills.
• Cloud-native software product experience at scale.
• Independence, autonomy, and the ability to influence stakeholders.
• Deep technical understanding of product characteristics.
Nice to have: Hands-on experience with SCM tools like Bitbucket and GitHub, writing/managing pipelines in Jenkins/GitHub Actions, and software development experience.

Education: Bachelor’s degree in a technical or business field.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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