Operations Onboarding Specialist

Think Outside the Box!

Join a Company ThatÆs Changing the Game!
At SmartStop« Self Storage, we believe in embracing change, driving innovation, and elevating every team memberÆs journey.

About Us

SmartStop« Self Storage (NYSE: SMST) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we operate 200+ properties across 24 states in the U.S. and four provinces in Canada, with more than 18.7 million rentable square feet of storage space.

Our 600+ team members are the heart of our business, delivering an award-winning customer experience year after year. WeÆve earned NewsweekÆs Best Customer Service for three consecutive years (2021¢2023) and the prestigious Reputation 800 Award (2023). Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running Ś a reflection of the feedback we get from the people who matter most: our employees.

WeÆre growing fast Ś and we want you to grow with us.

Starting at $28.00/hour

Location: 100% on-site at our beautiful Ladera Ranch, CA headquarters.

Job Summary ¢ Operations Onboarding Specialist

Reporting to the VP of Operations Management, this role provides logistical, administrative, and operational support to ensure satisfaction and operational efficiency, creating a smooth transition into the companyÆs operations.

Essential Job Functions and Responsibilities

• Serves as the primary point of contact for SmartStop Third Party Property Management clients during onboarding and offboarding processes to ensure a smooth and efficient experience.
• Coordinates with internal departments (operations, marketing, accounting, etc.) and clients to collect and organize data required to initiate and complete onboarding/offboarding.
• Provides regular updates to internal stakeholders regarding the status of properties in transition.
• Monitors onboarding workflows and identifies opportunities for process improvement to enhance efficiency and client satisfaction.
• Maintains clear and professional communications with vendors to support property onboarding/offboarding requirements.
• Collaborates cross-functionally to troubleshoot issues, solve problems, and ensure timelines are met.
• Assists with or takes the lead on other operational projects or initiatives as assigned.
• Performs other related duties as assigned.

Qualifications Needed

• BachelorÆs degree in finance, real estate, accounting/economics or other related field preferred.
• Minimum 2 yearsÆ experience in client services, onboarding, operations, or project coordination (Storage experience a BIG plus!)
• Excellent analytical and quantitative skills
• Excellent organizational skills and attention to detail, with a strong sense of accountability.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong working knowledge of Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team to build relationships and interact effectively.
• Ability to prioritize and manage time to consistently meet deadlines.
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