Sr. Technical Writer

WE ARE VERITONE 

We are driven by the belief that Artificial Intelligence is mankind’s greatest invention. It is the key to building a safer, more vibrant, transparent, and empowered society. We are determined to be an active contributor to shaping our future for the better. We care about the ethical implications of AI and the prosperity and well-being of all individuals, as well as the growth and continued successes of our employees, customers, and partners.

Veritone’s mission today is more important than ever. We’re here to democratize AI and enable every organization and every person with the power of AI. What started in 2014 with the idea of providing unified access to hundreds of cognitive engines through one common software infrastructure, evolved to the world’s first AI operating system, aiWARE, which orchestrates a diverse ecosystem of cognitive engines to power intelligent automation for both commercial and government organizations. As we progress, we will continue to move humans from “in” to “on” to “out of the loop” to help them accelerate workflows, save time and costs, and uncover new insights and opportunities.  You can view us at: www.veritone.com / www.veritoneone.com 

WHAT YOU’LL DO 

The work you do will be instrumental in helping organizations across many industries, empowering companies to harness the power of AI in addressing business challenges efficiently and at scale. You will design, build and champion robust documentation and contribute to the overall success of the world’s first operating system for artificial intelligence, aiWARE, which  facilitates hundreds of AI engines across over 20 cognitive categories, an intelligent data lake, APIs, workflow tools and various industry applications. In this position you will work directly with developers and product managers to create documentation on cutting edge technologies. You will be writing documentation in conjunction with the development of new products. You will also work closely with our education and customer support teams to create technical training materials for internal and external audiences.

Primary Responsibilities:

• Design, write, and edit technical documentation for products, features and platforms.
• Write helpful, accurate, well-organized, consistent, and highly effective content from scratch.
• Improve upon existing documentation by standardizing format and adding up to date content.
• Manage organization and maintenance of documentation.
• Work closely with engineers, data analysts, Product managers analyst, program and support teams to ensure the quality and accuracy of the content you create and develop.
• Work with the organization to review and edit documentation throughout the writing process.
• Quickly gain working knowledge of organization’s procedures and process workflows to help create documentation.
• Review and edit documentation created by other technical writers to ensure consistency, accuracy, and completeness.

WHAT YOU'LL NEED 

• 3+ year(s) of Technical Documentation writing experience.
• Bachelor’s Degree or equivalent experience.
• Self-starter, with ability to self-manage and take ownership of work.
• Keen sense of accountability.
• Detail oriented and well-organized.
• Excellent written and verbal communication skills.
• Ability to effectively communicate with both technical and non-technical stakeholders, at all levels of the organization.
• Ability to effectively prepare written documentation in a clear and concise style.
• Ability to quickly learn new technologies.
• Ability to incorporate feedback.
• Passion for Artificial Intelligence or Machine Learning.

BONUS POINTS IF 

• Some software development experience
• Experience using JIRA
• Exposure to a variety of SaaS platforms
• Experience implementing or working with enterprise software preferred.
• Experience producing release notes and business software documentation.
• Ability to work effectively in a start-up environment, where tools, processes, and deliverables are not necessarily predefined.
• Experience with Salesforce Platform
• Experience with writing training materials, including scripts for online learning

WHAT WE OFFER 

• A competitive compensation package
• Equity Grant(s) 
• Employe Stock Purchase Plan (ESPP)
• Remote first + Hybrid workplace
• VERI Communities (Affinity Groups) & Belonging
• Empowerment to build your career journey at Veritone
• Flexible (Paid) Time Off