E-Commerce Personalization Specialist

E-Commerce Personalization Specialist, Pandora NAM

 

As the largest jewellery company in the world, Pandora jewellery is sold in more than 100 countries throughout the 6,800 points of sale. Headquartered in Copenhagen, Denmark, Pandora employs over 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand. Committed to sustainability, Pandora only uses recycled silver and gold in its jewellery by 2024 and will halve greenhouse gas emissions across its value chain by 2030. We a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

  

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. Be a part of building the NAM headquarters in the heart of Times Square.  We are building a brand of the future that is not only a destination when you are looking for the perfect item to commemorate a memory, but to celebrate you, just because!

 

 

About the Team and the Role:
 

You will be part of the Pandora North American Cluster (NAM) consisting of a group of people with can-do attitudes and although we are very passionate and ambitious about our work, we make sure to put the important things in life first. A healthy work-life balance is paramount for us to be successful.

 

This role will play a pivotal part in crafting pre and post-test analyses and reports, collaborating closely with both local and global stakeholders. Embrace the chance to make a significant impact in the world of eCommerce, where your expertise and innovation will be celebrated. Join us in revolutionizing the online shopping experience.

 

You will be primarily responsible for utilizing our core machine learning and CRM tools including Monetate, Salesforce Commerce Cloud, and BloomReach to flawlessly execute our on-site personalization, A/B testing and optimization strategies for our core audiences while maximizing revenue on the US and Canadian websites. The ideal candidate has experience in A/B testing and machine learning tools and takes both a creative and data-driven approach in executing end-to-end personalized experiences around content, dynamic merchandising such as product recommendations, sorting, taxonomy, and promotions. The ideal candidate also lives and breathes data; has a passion for innovative solutions; is proactive and looking to collaborate closely with the Optimization Manager in really driving the product and testing roadmap.

 

As an E-Commerce Personalization Specialist, you will report to the North American Manager of E-Commerce Optimization & Personalization and work closely with the rest of the E-Commerce team to jointly deliver on our overall vision.

 

This role is based in New York City

 

Your Role as an E-Commerce Personalization Specialist:

 

• Cocreate a robust monthly testing and personalization roadmap with global and local ecommerce teams and introduce new experience opportunities during peak promotional and campaign periods.
• Execute weekly personalized experiences across homepage, category and product pages for key target audiences and track performance daily to optimize low converting experiences.
• Create and organize ticket requests in JIRA and manage updates and responses to local and global teams in a timely manner. Experience in PM tracking systems (Asana, Trello, Monday, Click Up, etc)
• Utilize knowledge of HTML, CSS, and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues.
• Analyse audience segment database within testing tools and consumer databases to ensure targeted experiences reach their highest match rate potential.
• Support with developing new dashboards within ContentSquare around customer journey trends, identify how different audiences behave on site during various trading periods and highlight new areas of opportunities to run targeted experiences.
• Present use cases with conviction, leveraging data within ContentSquare, Sales Force, and Adobe Analytics and external innovation to ensure that Pandora becomes and remains an example of digital excellency.
• Conduct competitor analysis and identify new AI driven virtual tools to drive guided selling that assist in increasing basket and conversion and support with UAT when new tools are introduced.
• Build strong internal relationships with US e-Commerce, merchandising, operations, and wider marketing & Global Ee-Commerce team. Collaborate with and learn from colleag