Park Manager

The Park Manager is responsible for planning, developing, coordinating, and executing an operational management plan for a park.  Work is performed under the general direction of the Park Operations Superintendent with considerable latitude for independent judgment and action.  The Park Manager will supervise staff which may include Assistant Park Manager, Park Specialist, Naturalist, maintenance employees, part-time staff, and volunteers.  Annual performance goals will be set for the Park Manager.  Park Managers are subject to lateral transfer within the organization.  

Hiring Salary Range: $77,095.78 - $92,821.11

ESSENTIAL FUNCTIONS (with illustrative examples of work)

Manage personnel:

• Plan, direct, and control the work of employees in the operation and maintenance of park facilities, grounds, and equipment.
• Determine workload, assign priorities, schedule employees, and allocate resources.
• Maintain attendance records, approve leave, and authorize payment of wages.
• Develop and implement training programs for employees.
• Analyze and resolve employee work problems through application and interpretation of Personnel Policies.
• Develop performance standards and indicators and evaluate employee performance against those standards.
• Ensure adherence to fair and equitable employment practices.
• Interview and hire applicants for part-time employment; assist Director of Operations and Park Operations Superintendents with interview and selection of applicants for full-time employment.
• Promote high levels of work performance and employee morale.

Manage facility operations:

• Monitor operation to ensure customer satisfaction.
• Inspect park facilities for adherence to NOVA Parks’ standards.
• Develop and implement standard operating procedures.
• Monitor revenue-producing operations (to include programs and special events) to ensure compliance with business standards and procedures.
• Operate facilities and fill in all positions as needed.
• Ensure compliance with federal, state, and local regulatory standards including safety and health issues.
• Ensure security of park facilities and assets.

Manage facility and grounds maintenance:

• Inspect park facilities, equipment, and grounds for hazards and for adherence to NOVA Parks’ standards.
• Develop and implement preventive maintenance program.
• Identify maintenance problems and hazards, implement corrective action, or refer to Central Maintenance.
• Operate various types of maintenance equipment as needed and perform related work including manual labor.

Develop and manage budget:

• Recommend operations, maintenance, and development items for budget; implement operating budget.
• Interpret and apply NOVA Parks’ policies and procedures to meet personnel, budget, property management, and general service needs of the park.
• Monitor operating budget, resale inventories, and revenue projections to ensure sound fiscal management.  
• Authorize procurement of required items and/or services.

Establish and maintain positive public relations program:

• Develop and foster a positive public image for the park and NOVA Parks.
• Coordinate with Marketing and Communications Office on marketing and promotion of programs and facilities.
• Provide information to the public and special interest groups through presentations and other means through accurate, courteous, and diplomatic communications.
• Maintain effective relationships with groups such as vendors, local law enforcement, and special user groups.
• Encourage visitor comments; investigate and respond to complaints.

Perform administrative duties:

• Develop short- and long-term goals and recommend operating objectives, strategies, and implementation plans.
• Navigate a variety of point of sale, reservation, and facility and operations management software.
• Investigate accidents, thefts, vandalism, and other violations and file appropriate reports in a timely manner.
• Prepare and maintain various business, personnel, and administrative reports and records
• Initiate and monitor standard user permits; assist with the development of special contractual agreements.
• Maintain thorough and accurate records of repairs, preventive maintenance, and servicing through web-based maintenance software.

REQUIRED QUALIFICATIONS (minimum)

Education:  Any combination of education, experience, and training equivalent to:  graduation from an accredited four-y