Lockbox Operations Associate Manager

About this role:

Wells Fargo is seeking an Operations Associate Manager in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems
• Develop metric to measure growth and performance
• Ensure timely completion, quality, and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Knowledge and understanding of Lockbox Operations department workflow processes
• Experience in the financial industry with Lockbox or other Banking Operations
• Experience leading an Operations Team in a production environment
• Experience with capacity planning, forecasting, and measurements
• Ability to anticipate and make timely and independent judgment to identify and resolve problems
• Time management skills and ability to meet deadlines in a fast-paced environment
• Ability to motivate and provide performance feedback to staff
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Experience successfully collaborating with others in a change driven environment
• Experience driving process improvement efforts to gain efficiencies.
• Ability to read correspondence accurately and be able to provide a written response
• Ability to provide strong customer service and develop customer and partner relationships
• Intermediate Microsoft Office skills
• Advanced verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on-site at the posted work location
• Flexible and willing to work non-standard hours; including holidays, weekends & extended shifts if needed to support this 24/7 location
• Sunday to Wednesday mid shift starting at 1:00pm to 11:30pm with Thursday/Friday/Saturday off

Location:

• 2005 Market Street, Philadelphia, PA

Posting End Date: 

24 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound ri