Sr. Manager, Data Integrity

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

• Lead the strategy and execution of the North America Data Integrity, Transaction Controls team and support the Global I2C Data Integrity function

• Drive and implement proactive practices and reporting to ensure accuracy in customer reporting, billing and master data maintenance

• This position should be the expert in both developing and driving best practices globally, in part, through automation & efficiencies owning the North America data integrity framework. 

Scope

• Annual Revenue Budget: N/A

• Number of Countries: 2/Global

• Number of Locations: 1/Global

Number of Reports

Total:

• Number of Staff (direct & indirect): 16

Direct Reports:

• Number of Staff (direct): 4

Major/Key Accountabilities

• Develop and manage a comprehensive North America Data Integrity program, overseeing operational activities to ensure accuracy of outputs and continually reviewing and refining the data integrity scope 

• Lead the Master Data/NPD team in delivering complete, accurate, and timely updates to meet or exceed all team performance metrics, internal service level expectations, and customer data while ensuring proper controls and measures are followed for quality results across North America

• Lead and own translation table accuracy; Utilize best practices in other regions to ensure proactive translation table maintenance ensuring customer reporting and billing accuracy

• Lead the CHEP Match process continually improving and automating; Build-out and optimize team structure 

• Oversee transaction controls team ensuring timely resolution of problematic transaction 

• Lead the support of the Global I2C Data Integrity function when needed; Partner with the I2C Global Process Owner ensuring North America team skill-set can support delivery of the global I2C DI function 

• Develop and support Blue Forest data integrity and reporting processes 

• Implement process changes that will improve Asset Control and Efficiency across North American business units

• Drive research and resolution that impacts all customer & recycler data for completeness and accuracy

• Develop direct reports through the establishment of Individual Development Plans specific to each individual; Cross train team members to enhance their skills

• Establish team objectives, monitor and communicate progress, address personnel quality issues and take corrective action when necessary;  Develop succession planning for the team

• Lead and drive the Global Master data SME team, ensuring continued best practice sharing and implementation

• Design and implement needed process controls and measures to ensure that core processes are effectively controlled from a quality perspective, risks mitigated, and that systemic process issues are identified and corrected

• Investigate the best external integration database B2B Commercial Data Management tools and make recommendations for the best connection to our systems

• Identifies opportunities for autom