2944 Protective Services Supervisor – Family and Children’s Services (FCS) Human Services Agency (HSA) (2944) (X00097)

Company Description

NOTE: Incumbents are required to work after standard work hours in the After-Hours Program on a rotational basis which includes nights and weekends.

Application Opening: March 11, 2025

Application Deadline: March 24, 2025

Compensation: $ 122,746- $ 156,728 Annually

Classification Specification: https://careers.sf.gov/classifications/?classCode=2944&setId=COMMN

ListID: CBT-2944-X00097

This is a Class-Based Test (CBT) conducted in accordance with CSC Rule 111.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today but also in shaping the future of San Francisco.

Human Services Agency (HSA)

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

Under general direction, the Protective Services Supervisor oversees, plans, prioritizes, reviews, and participates in the work of a unit responsible for providing casework management. Initial and continuing assessments, and processing services in various Family and Children’s Services Programs.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; and may include additional duties as assigned.

1. Models accountability by following Federal and State laws and ensures staff are informed about law and policy changes that affect their work.
2. Consults with staff on case management, case decisions, and court reports; ensures assessments, case plans, and other practices are consistent with the Integrated Core Practice Model (ICPM) and effectively utilizes designated tools.
3. Identifies and implements tools (e.g., dashboards, data points, charts) to monitor outcomes and measure effectiveness and casework practices.
4. Demonstrates commitment to the professional development of staff and provides opportunities for staff to gain new knowledge and skills through multiple strategies (e.g., training, coaching, and leadership opportunities)
5. Meets regularly with staff and stakeholders (e.g., children, families, community members and Tribes) to understand their perspectives; develops consensus and creates a path forward that is sensitive to the varied needs and concerns of all parties.
6. Holds regular supervision meetings with staff to review casework for fidelity to the ICPM and seeks input and develops solutions for issues that impact the services for children, youth, and families provided by the Agency.
7. Sets performance standards and supports and motivates staff to achieve performance goals by overseeing workload distribution, skill development, and service quality; initiates performance discussions and appropriate actions needed, using progressive discipline when necessary.
8. Involves staff in implementation and system improvement by setting unit goals together and communicating them in meetings and supervision.
9. Assists colleagues, as needed, including overseeing other work units, holding team me