Director of Outbound Product Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Director, Outbound Product Management, Platform Demo Solutions

 

The Now Platform is central to ServiceNow’s mission to be the defining enterprise software company of the 21st century and grow organically to $15B in revenue and beyond. Born in the cloud and built from the ground up with a single data model and a single, scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. The Now Platform delivers workflow automation at an enterprise scale, enabling process optimization for productivity, agility, and resiliency with modern, consumer-like experiences.

 

Job Description

Team

The ServiceNow platform product management team is the organization responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part of the Outbound Product Management team, a talented and supportive group that is passionate about evangelizing our platform internally and to our customers. Outbound Product Managers work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market. Specifically, you will aid in the go-to-market execution, by leading the creation of compelling narratives, designing and delivering solution demos that bring the value of the Now Platform to life.

 

 

Role

You will lead a team that builds and manages one of the most impactful go-to-market assets: the solution demos that highlight the capabilities of the Now Platform. You should be passionate about understanding customer use cases, user personas, and cross-product solutions. You will create narratives that will be turned into inspiring demos, working with our product executives, product management, product marketing, engineering, and presales teams to deliver them without friction. To succeed, you must have a customer-centric mindset, technical hands-on knowledge of the Now Platform, excellent communication skills, and the ability to tell a compelling story about how the Now Platform is the defining enterprise software platform of the 21st century.

 

What you get to do in this role

• Build. lead and manage a team of individuals who will develop demo products that showcase cross-solution, ‘better together’, outcomes
• Build the business profile of “customer zero” as the framework for all solution-based narratives/demos
• Translate Now Platform product capabilities into innovative and impactful demos addressing customer/prospect goals and challenges and create cross-solution narratives leveraging the value of the Now Platform as the foundation for all demo solutions in collaboration with our product executives
• Collaborate with other ServiceNow product teams to understand and incorporate their solution narratives into the business profile
• Provide thought-leadership on demo development and execution
• Understand competitive positioning to build demos distinguishing the Now Platform from the competition
• Evangelize demo scripts and narratives to the entire ServiceNow ecosystem (internal GTM teams, partners, customers) with demo scripts, and demo enabl