Sr. Technical Security Program Manager, Defensive Security Operations

Amazon Security is seeking a Technical Program Manager with a strong delivery record and proven program management experience to join our Defensive Security Operations team. Our team owns and executes strategic, cross-functional programs to provide world-class information security support to Amazon.

This role will support security excellence initiatives in Defensive Security, developing trainings and exercises, analyzing operations, and managing the execution of projects and programs. This role is responsible for implementing and driving program management for large-scale, complex, global information security events and initiatives, in collaboration with the senior members of the Operations team. You will partner with service, engineering, and security teams, bringing process and rigor to the response and non-response focused programs. You will play a critical role optimizing processes to benchmark best in class operations, standardize performance, and drive continuous improvement. This requires managing and balancing multiple priorities simultaneously, and at times, supporting response operations with our incident response and vulnerability management teams.

You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and willingness to disrupt the current processes to enhance a process, and always obsess over customers. You will join a team focused on creating unique customer experiences where ownership of the customer experience is key.

If you enjoy working at scale in a rapidly changing environment and influencing the protection of customers’ data within a large global organization, this position will provide you with a challenging opportunity.

Successful candidates will demonstrate:

- Experience operating in a highly ambiguous and iterative business space
- Aptitude for technology, able to learn new tools quickly
- Ability to synthesize data and analytics to formulate sound program objectives and goals
- Attention to detail including proven ability to manage multiple, competing priorities simultaneously
- Expert written and verbal communication skills
- A mix of technical knowledge and aptitude, and the ability to deliver communications and documentation in the format best suited for diverse audiences
- High-level of ownership over the end-to-end process
- Ability to think strategically and execute methodically
- Ability to work in a fast-paced environment where continuous innovation is desired
- Ability to clearly communicate data insights to others

Key job responsibilities
*PLEASE NOTE: This role requires the ability to support response operations, when necessary, outside of normal business hours*

Other Key Responsibilities include but are not limited to:
- Work across teams to drive, manage and track long-term projects
- Provide consistent, executive-level reporting on project status and outcomes
- Identify functional and technical requirements by collecting inputs from business, security, and technical teams
- Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints
- Partner with multiple teams across multiple locations with varying sets of priorities to ensure a timely delivery of the secure solution
- Clarify and drive project commitments as well as establish and maintain clear chains of accountability
- Lead internal process improvement projects, including the development and implementation of internal tools
- Drive security metrics delivery and improvements

About the team
The Defensive Security Operations team is a group of highly-skilled technical and non-technical program managers that sits between two of Amazon’s high-impact security teams: incident response and vulnerability management. Given this placement, no two days are exactly the same, but our mission of supporting the continuous operational developments of these two teams to protect Amazon’s data never changes. The Operations team serves three main areas: Business Operations, Operational Excellence, and Security Team Onboarding and Engagement.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and