Director, Project Management

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Purpose of the Job and Expected outcome

Directs teams compromised of line management and individual project services team members to achieve successful project delivery by mentoring and guiding team to achieve their client study deliverables and applicable departmental goals.  The Director, Project Management drives continuous improvement initiatives in processes and procedures used by the project management group.  This position will involve extensive mentoring and professional development of staff and is a Senior Leadership Role within the organization.

Key Accountabilities

• Responsible for all assigning and monitoring work progress/completion across the assigned scope
• Performance management, including appraising performance and guiding professional development, rewarding and disciplining employees as applicable
• Assess talent within project management and drive consistent, high quality project management services
• Manage assigned staff and day-to-day activities in accordance with organizational policies and applicable regulations
• Develop training programs to enhance organizational knowledge and performance across the scope
• Ensure that staff understand and adhere to Good Clinical Practices
• Provide direction to Project Services team comprised of line management (Managers, Project Management) and individual contributors
• When required to meet project milestones/deliverable, develop, maintain, and communicate scope-wide project priority ranking to each Operations area (Kit Packing, Sample Management, Laboratory, Specialty Testing Partners, and Data Management)
• Develop and encourage industry leading customer service by developing and implementing processes to ensure rapid identification of risks/issues and successful resolution with internal and external stakeholders
• Develop and implement standard expectations and performance metrics for communication and responsiveness to customers
• Ensures all project and study activity is delivered on time and on specification, overseeing corrective action when applicable
• Identify opportunities for service enhancement and development
• Responsible for pricing services and defining standards behind service offerings within the project services scope
• Develop and implement standards of operation within the project services scope by liaising with relevant areas to streamline communication and action within the business
• Collaborate with internal teams (Ops, IT, Finance, PSM, DM, Set-up, etc) to facilitate the implementation of new systems, study management tools and/or processes, as applicable
• Act as project management process owner for all applicable areas including but not limited to recruitment, staffing, SOPs, and process improvements
• Play an active role in the enhancement of Project Management systems and processes to ensure global development and alignment
• Responsible for budget planning, monitoring and control for employees and/or department
• Actively participate or lead external customer meetings to promote company and support existing and future business
• Work closely with internal departments, external vendors and the sponsor to promote departmental initiatives and/or client needs
• Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork
• Keep abreast of new technical developments and initiatives and contribute to continuous improvement initiatives to increase quality of services and operational efficiency
• Manage overall client relationship and achieve all budget, revenue, gross bookings and margin targets
• Support the sales/ business development process for the accounts

Qualifications

Position Specifications and Job Requirements

Experience

• 10 Year of Clinical research industry experience preferred
• 5 Years Project Management Experience, including line management experience preferred