Specialist - Quality Assurance and Training

Job Title: Quality Assurance/Training Specialist 
Wage/Hour Status: Non-exempt/ At-Will
Reports To: Lead Assistant Custodial Supervisor 
Pay Grade: 307/240 days
Dept. /School: Custodial Services 
Date Revised: August 2024

Primary Purpose:
Develop, implement, and oversee quality assurance protocols and training for custodial
services, conduct inspections and ensure compliance with regulatory standards.

Qualifications:
Education/Certification:
High school diploma or GED certificate
Special Knowledge/Skills:
Ability to read, understand, and follow written instructions for cleaning, maintenance,
and safety procedures
Ability to operate cleaning equipment and properly handle cleaning supplies
Ability to lift heavy equipment
Strong understanding of cleanliness, hygiene and safety standards applicable to
educational institutions
Excellent analytical skills with the ability to identify issues, analyze data, and implement
solutions
Effective communication skills, both verbal and written, with the ability to interact with
diverse stakeholders in a positive and efficient manner
Proficiency in using computer applications and software for documentation and reporting
Ability to work independently, prioritize tasks, and manage time effectively.

Experience:
Previous experience in quality assurance, facility management preferred, or 2 years
custodial services.

Major Responsibilities and Duties:
1. Develop and implement comprehensive quality assurance protocols and procedures to
ensure cleanliness, hygiene, and safety standards are consistently met.
2. Accepts a change of assignment on a temporary or permanent basis at the request of the
custodial services coordinator or supervisor.
3. Conduct regular inspections of school facilities including classrooms, corridors, and
outside areas.
4. Assess cleanliness levels and identify areas of improvement.
5. Demonstrates ability to work with others in a positive, productive manner.
6. Inspects and maintains fire extinguishers in the buildings on a monthly basis.
7. Ensure compliance with health and safety regulations, school policies, and industry
standards related to custodial services.
8. Maintain detailed records of inspection corrective actions taken, and ongoing compliance
efforts.
9. Generate reports and provide regular updates to management on quality assurance
activities and performance metrics.
10. Provide training and guidance to custodial staff on quality assurance protocols, best
practices, and compliance requirements.
11. Offer ongoing support and reinforcement to ensure adherence to standards.
12. Identify root causes of quality issues and collaborate with relevant stakeholders to
implement corrective and preventative actions.
13. Address any concerns of complaints related to cleanliness and hygiene promptly and
effectively.
14. Drive continuous improvement initiatives by analyzing data, soliciting feedback, and
implementing process enhancements to optimize efficiency and effectiveness.
15. Foster effective communication and collaboration with custodial staff, school
administrators, faculty and other stakeholders to promote a culture of quality and
accountability.
16. Perform other duties as assigned.
17. Requires flexibility in working hours to accommodate inspections or trainings during
non-standard hours or weekends, especially during special events or emergencies.

Supervisory Responsibilities:
• Lead custodians
• Custodians

Equipment Used:
Buffer, wet and dry vacuums, mops, brooms, and any other equipment associated with
custodial trade.

Working Conditions:
Tobacco Free

Mental Demands/Physical Demands/Environmental Factors:
Maintain emotional control under stress. People intensive. Frequent interruptions.
Continuous standing, stooping, walking, climbing stairs / ladders, bending, pushing and
pulling, grasping, squeezing, twisting, reaching (including overhead), must be able to lift
and carry items weighing up to 75 pounds. Working indoors, outdoors, in extreme
temperatures including hot and cold temperature swings, inclement weather, works with
chemicals, exposure to dust, and slippery or uneven walking surfaces. Will work within
the school premises, conducting inspections and collaborating with custodial staff and
other stakeholders.

Note: This is not necessarily an exhaustive or all-inclusive list of responsibiliti