Support Analyst (Microsoft Dynamics 365 FnO) - 12 Month Contract

<p><strong>A bit about the role:</strong></p> <p>We are seeking a motivated and customer-focused <strong> ERP Support Analyst/ Support Analyst MSD</strong> to join our IT team, providing first-line support for Microsoft Dynamics 365 Finance &amp; Operations (F&amp;O) and assisting with basic ERP administration tasks. This is an excellent opportunity for someone with a basic understanding of IT systems and a willingness to grow in ERP support, business systems, and IT service delivery.</p> <p><strong>Key Responsibilities:</strong></p> <p>·Provide 1st line support for Microsoft Dynamics 365 F&amp;O, including incident logging, triaging, and basic troubleshooting</p> <p>·Perform basic ERP administrative tasks such as user setup, role assignments, and security access maintenance</p> <p>·Monitor ERP integration batch queues and proactively identify and resolve common integration errors</p> <p>·Maintain a high standard of customer service in all interactions, ensuring issues are resolved in line with SLA and escalation procedures</p> <p>·Own support requests from initiation to resolution, escalating more complex issues when necessary</p> <p>·Assist with producing “How To” user guides and onboarding materials for ERP systems and tools</p> <p>·Collaborate with other IT functions, vendors, and business users to deliver a seamless support experience</p> <p>·Support data accuracy and integrity through checks and light data management tasks as required</p> <p><strong>Key Skills &amp; Experience:</strong></p> <p>·Experience working in a fast-paced support, service desk, or administrative environment</p> <p>·Exposure to ERP systems such as Microsoft Dynamics 365 F&amp;O, SAP, or Oracle (training will be provided)</p> <p>·Strong customer service skills and a professional, friendly approach</p> <p>·Excellent verbal and written communication skills</p> <p>·Good analytical and problem-solving ability with a proactive mindset</p> <p>·Basic understanding of IT concepts such as user accounts, permissions, and system access</p> <p>·Ability to follow procedures and documentation, escalating when appropriate</p> <p>·Organised, detail-oriented, and eager to learn new systems and technologies</p> <p>·Previous experience in an IT helpdesk, ERP support, or administrative role is desirable</p> <p>·Willingness to grow in ERP and IT application support through training and hands-on experience</p>