Customer Service Representative and Shipper / Ready Mix Dispatcher

 
 

Job ID:  521220

 

Since 1947, Harrison Construction Company, a CRH company, has been the preferred source for ground-level site construction throughout eastern Tennessee and western North Carolina. Committed to quality, service and safety, our integrated products and services enable us to build and manage site development projects from concept through construction.  In addition, by being a part of the CRH family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form CRH.  CRH is the number one asphalt producer and paver, the largest aggregates producer and the second largest ready-mix producer in North America. We are also the number four cement producer in North America and a leader in Canada. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Position Overview

Administrative support member essential to the efficient operation of Ready Mix delivery by order taking, customer communication, and record keeping. This position is responsible for shipping tickets to plants for concrete production while maintaining our schedule to ensure customer satisfaction. The shipper/dispatcher will process, coordinate, and communicate the phone sales and distribution of concrete products with multiple plants, drivers, customers and customer service representatives on any issues or delays. They will also take orders during high call periods.

 

Key Responsibilities (Essential Duties and Functions)

• This position is responsible for answering the phone promptly with a pleasant and accommodating demeanor and for handling customer requests in a detailed, timely and professional manner.
• The Customer Service Representative is also expected to be a consultative source of support for our customers on current and future orders and to promote value-added products. This role will also be instrumental in negotiating delivery times with customers, problem-solving, and fostering lasting business relations with our customers.
• The Customer Service Representative must also be able to function effectively in a fast-paced demanding environment and have flexibility to work longer hours as needed and/or on weekends.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience

• High school education or GED preferred
• Strong customer service background
• Demonstrated teamwork ethic; work/communicate well with other departments

Work Requirements

• Compliance with company safety standards and policies
• Interface directly with customers, managers, vendors, and agencies either by telephone, electronically, or face to face
• Obtain and evaluate all relevant information to handle product and service inquiries
• Must be aware of special jobsite conditions that require special spacing, slump requirements and other circumstances
• Provide pricing and delivery information
• Organize workflow to meet customer timeframes
• Respond promptly to customer inquiries
• Build rapport with customers and establish good working business relationships
• Enter orders into concrete dispatch system.
• As issues arise, takes appropriate action. Communicates with the appropriate parties, such as managers, supervisors, sales and customers.
• Schedules trucks and drivers using dispatch software.
• Maintains knowledge of market logistics.
• Reviews incoming orders for accuracy prior to delivery.
• Interacts with customers both internal and external to determine needs and assist with orders.
• Records and enters driver start times into scheduling system.
• Ensures the company and drivers adhere to Federal and TDOT trans