Distribution Center Operations Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Distribution Center Operations Supervisor at CVS Health, you will lead a team of non-exempt colleagues in our Knoxville, TN distribution facility. In this on-site, second-shift role, you will manage daily warehouse operations—including planning, organizing, directing, and controlling workflow—to achieve performance targets and service standards.

You will oversee order selection, replenishment, loading, and shipping activities while ensuring productivity, accuracy, safety, and strong team performance. This role requires flexibility, particularly during peak business periods.

Schedule: Monday–Friday, Second Shift starting at 3:00 PM EST, with flexibility required, including the potential to work Saturdays or extended hours during peak season.

Primary Responsibilities:

Team Leadership & Development

• Recruit, hire, onboard, and train new team members

• Schedule and assign work to ensure adequate staffing and workflow coverage

• Provide coaching, training, and retraining to drive development and performance

• Conduct staff meetings and ensure accurate, timely operational reporting

• Foster a collaborative, supportive work culture grounded in CVS Health values

• Administer policies and procedures fairly and consistently across the team

Operational Execution

• Lead daily operations in order selection, replenishment, loading, and shipping

• Ensure colleagues have all equipment, materials, and documentation needed for success

• Monitor workflow and adjust staffing based on volume and workload needs

• Balance workloads using real-time data to ensure timely completion of all tasks

• Utilize system reports and tools to forecast workload and resolve issues proactively

• Champion safety and quality while maintaining a compliant work environment

Performance Management

• Monitor and evaluate employee performance for productivity, accuracy, and quality

• Provide timely coaching and corrective action as needed

• Engage colleagues and promote a high-performance team culture

Continuous Improvement & Collaboration

• Apply Lean/Six Sigma concepts to improve efficiency and reduce waste

• Partner with cross-functional teams across shifts to solve operational challenges

• Analyze data and KPIs to make informed business decisions

• Communicate effectively across all organizational levels

Work Environment Requirements

• Ability to stand, walk, and move throughout the facility for most of the shift

• Flexibility to work overtime or occasional weekend shifts as business needs dictate

• Proficiency with warehouse systems, WMS tools, and related computer applications

• Ability to complete assignments within established timelines and work under general supervision

Required Qualifications

• 2+ years of work experience in a Distribution, Manufacturing or Production environment

• Leadership experience

Preferred Qualifications

• 2+ years of leadership experience in distribution, manufacturing, logistics, or warehouse operations

• Experience supervising hourly/non-exempt teams in high-volume environments

• Hands-on experience with Pick & Pack, order fulfillment, or replenishment

• Knowledge of WMS, LMS, RF scanning, and warehouse automation systems

• Advanced proficiency in Microsoft Excel, Outlook, and other business applications

• Lean/Six Sigma experience (Green Belt a plus)

• Compliance, DEA, or regulatory experience

• Ability to analyze data and operational reports to drive performance

• Bachelor’s degree in Supply Chain, Operations, Business, or related field (or equivalent experience)

• Strong communication and interpersonal skills

• Ability to learn and adapt quickly in a fast‑paced operational environment

Education

Verifiable High School Diploma or GED

Anticipated Weekly Hours