Senior Manager, Digital Customer Capabilities

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Senior Manager, Digital Customer Capabilities

Live

What you will do

Let’s do this. Let’s change the world! In this vital role you will work as part of the Global Digital Customer Capabilities team to further define how digital can support and accelerate the commercial strategy. By working closely with cross-functional internal partners and keeping a pulse on external environment, this team will drive how digital capabilities can accelerate our growth and be implemented across the full brand planning framework as well as patient journey. As a Senior Manager, you'll play a pivotal role in shaping the future of our content web platforms. You'll work with a talented team of web developers, analysts, and specialists, overseeing the strategic direction, operational excellence, and continuous improvement of our digital presence. You'll be a trusted advisor to senior leadership, providing data-driven insights and recommendations to optimize user experience, enhance performance, and ensure alignment with evolving business objectives.

This role will be responsible for collaborating with internal clients & external vendors to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources, and budgets of website launches and updates.

• Strategy & Roadmap:
  • Co-Lead the execution of the web strategy, aligning it with overall business goals and market trends.
  • Prioritize initiatives and define the roadmap for ongoing web development and optimization.
  • Conduct industry research, analyze data, and identify opportunities for innovation and improvement.
• Team Leadership & Development:
  • Build and cultivate a high-performing team with a strong culture of collaboration and ownership.
  • Foster growth and development of direct reports, providing coaching, mentorship, and career guidance.
  • Delegate effectively and empower team members to take initiative and solve problems creatively.
• Operational Excellence:
  • Establish and maintain efficient workflows and processes for web development, deployment, and maintenance.
  • Stakeholder in US & O-US content management systems (CMS), search engine optimization (SEO), and website analytics.
  • Drive continuous improvement through performance monitoring, A/B testing, and data-driven optimization.
• Communication & Collaboration:
  • Clearly and concisely communicate web strategy, initiatives, and progress to stakeholders within the Market Affiliates across the organization.
  • Collaborate effectively with internal teams (e.g., marketing, product, DTI) to ensure alignment and seamless execution.
  • Build and maintain strong relationships with external vendors and partners.

This role reports to the Director, Global Digital Customer Capabilities. The Senior Manager position requires an experienced candidate with a blend of life science and technology background, superior cross-functional collaboration skills, commercial acumen, the ability to operate globally and locally, and very strong influencing skills.

General Leadership

As a leader in an organization that impacts the work and success of marketers

everywhere at Amgen, the incumbent:

• Is responsible for leading and coaching for success

• Works to attract, motivate, retain and develop talent and build a culture of high-performance teams

• Promotes Amgen internally and externally as a great place to work

• Fosters a climate that embraces Diversity & Inclusion (D&I)

• Is accountable for his/her own compliance and also for the compliance of all individuals in his/her team and others across the Amgen Marketing and Access communities. As such, leads the way and leads by example by demonstrating full knowledge and commitment to all applicable policies.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.