Initial Posting Date:

08/27/2025

Application Deadline:

09/04/2025

Agency:

Public Utility Commission

Salary Range:

$3,427 - $4,619

Position Type:

Employee

Position Title:

Program and Eligibility Specialist

Job Description:

In this role, you will be a part of the Residential Service Protection Fund (RSPF) section of the Oregon Public Utility Commission (PUC), which operates a small-scale customer service center. Customers receive high-quality, personalized customer service from knowledgeable staff in a manner that is compliant with program requirements and thoughtfully tailored to best meet the needs of the respective customer, through the administration of these statewide programs.

The Oregon Telephone Assistance Program (OTAP), also known as Lifeline, provides a monthly discount on phone or high-speed internet service with participating providers for qualifying income-eligible Oregon households.

The Telecommunication Devices Access Program (TDAP) loans adaptive telephone equipment at no cost and with no income restrictions to eligible Oregonians who have a disability in hearing, speech, vision, cognition, or mobility

The Oregon Telecommunications Relay Service (OTRS) supports Oregonians who have a disability in speech or hearing in placing and receiving calls through specially trained operators.

These programs are funded through a monthly surcharge applied to various telecommunications services and are managed by a dedicated team within the PUC.

This is a classified, unrepresented, non-exempt position and is eligible for overtime with supervisor approval. This position is allocated to the classification of Public Service Representative 3 (PSR3).

The PUC’s mission is to ensure Oregonians have access to safe, reliable and fairly priced utility services that advance state policy and promote the public interest. We use an inclusive process to evaluate differing viewpoints and visions of the public interest and arrive at balanced, well-reasoned, independent decisions supported by fact and law. More information about our vision and values can be found at: PUC Strategic Plan and Diversity Equity and Inclusion Plan.

Benefits for joining our Team:

• Colleagues who are passionate about public service.

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.

• Advancement and learning opportunities that will help grow your career with the State of Oregon.

• Possible eligibility for the Public Service Loan Forgiveness Program.

More information about the PUC can be found online at: www.oregon.gov/PUC.

Please Note: New employees to PUC who are Public Employee Retirement System (PERS) participating members (those meeting eligibility requirements at time of hire) are paid within the PERS-eligible/AP salary range for this position as follows:

Public Service Representative 3/ PERS-AP Salary Range: $3,649 - $4,940 monthly (for active PERS