Customer Experience Specialist, Distribution Customer Support, Florham Park, NJ (Hybrid)

As a Customer Experience Specialist, Distribution Customer Support, Florham Park, NJ (Hybrid), You Create Chemistry By...

 

• Expertly managing the order to cash process to manage and translate tactical actions to strategic thinking; anticipating customer needs and providing recommendations based on order patterns. 
• Leveraging your strong business acumen, driving financial results for your customers; identifying opportunities for upselling and identify deviations from Customers’ forecast. 
• Improving customer satisfaction through driving continuous improvement activities as you will be measured on customer satisfaction through Net Promoter Score. 
• Navigating complex order-to-cash processes and managing competing priorities, assisting in strategic decision making, and continuously looking for opportunities which improve processes and policies that impact the customer experience; presenting and implementing solutions to complex customer needs. 
• Analyzing Supply Chain and Business Key Performance Indicators and driving improvements based on findings; sharing best practices across the organization to accelerate business growth.   
• Relying upon your excellent interpersonal skills, collaborating and interfacing with business partners and functional teams, and partnering with commercial teams developing an in depth understanding of the customers and their markets, by actively engaging in discussion with customers and the commercial organization; contributing to the businesses growth and profitability; proactively identifying and prioritizing opportunities, developing sustainable solutions, contributing to account plans, and championing continuous improvement and overall performance; ensuring a sustainable business continuity plan for your customers and backup team members across the Customer Experience Team.
• Demonstrating your excellent organization skills, facilitating the resolution of order exceptions and issues impacting the customer’s order, utilizing and/or establishing reporting processes which identify and communicate  timely solutions in a professional manner with stakeholders.
• Combining your ability to work independently, be a self-starter, and lead change in a team setting and as you gather and interpret market intelligence from a customer. 
• Exhibiting strong time management skills, organization capabilities, adaptability with openness to change, while being a results oriented team player 
• Leveraging Salesforce to engage in commercial topics with key internal stakeholders. 
• Championing digital tools and approaches; identifying and implementing digital solutions and engaging customers promoting digital commerce tools and resources, enabling self-service and improving customer engagement  
• Applying your robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning as you manage the customer’s eCommerce platform and actively pursue suitable eSolutions 

If you...

Leverage your education in Business Administration, Supply Chain, or similar related field

Possess strong business acumen, strong time management skills and organization capabilities

Possess robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning

Possess strong analytical and problem-solving abilities

Then...

 

Click below to Belong@BASF!

 

Create Your Own Chemistry when taking advantage of our Total Rewards.

At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

• Flexible Work Arrangements whenever possible
• Retirement Benefits
• Maternity/Paternity Leave, Infertility & Adoption reimbursement
• Mentoring & Development Programs
• Employee Discounts
• Pet insurance
• Matching Donations to your favorite cause
• Access to our BASF Wine Cellar and much more!

Privacy Statement

 

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal Employment Opportunities

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability stat