Assistant Site Administrator

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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The Assistant Site Administrator supports the Site Administrators and Senior Site Administrators with their development and customization of all online booking systems functions and features for online travel, accessing the custom subsite, navigating the custom subsite, completing a reservation (air, hotel and car) using the custom subsite, placing a complete record (PNR) on the agency’s GDS (Global Distribution System) queue for finishing and ticketing, assisting with support tickets, and creating and maintaining client training and custom site documents.  

What You'll Do:

• Assists the Project Leads with the development of customized subsites for each client 

• Works with the Site Administrators project plan detailing all information pertinent to the customization of the client subsite (list of profiled users, checklist of customization options available, company branding, policy information, preferred hotels list, etc.)

• Attends internal and external client customization discussions during the implementation process, takes notes on those discussions, and provides the details to the Project Lead prior to sending the recap email to the meeting attendees.

• Assists Site Administrators with Site Review preparation and testing prior to the customer review of their customized site.

• Assists Site Administrators with the cleansing and normalization of profile data for the list of users.

• Creates and maintains the online services client site database documents

• Assists with managing and maintains customized client subsites 

• Provides assistance and feedback to Site Administrators regarding functionality requests from users, site behavior issues, design requests or updates from internal departments, support ticket requests, etc.

• Assists Site Administrators with administering and maintaining all custom databases and site related documents.

• Assists Site Administrators with their Level 2 technical support duties which includes aiding designated Trainers, Operations, Account Management, Sales and any other teams involved in promoting/supporting the system.

What We're Looking For:

• Working knowledge of Concur Travel preferred

• Experience with Deem, GetThere, and Neo is desirable

• 3+ years’ experience with Sabre preferred

• Advanced knowledge of MS Office products

• Demonstrates professional written and verbal communication skills

• Ability to work in a fast-paced environment

     

Location

United States

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around c