Customer Service Rink Attendant - PT Temporary, Class of 1923 Ice Rink

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Posted Job Title

Customer Service Rink Attendant - PT Temporary, Class of 1923 Ice Rink

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

The Ice Rink is normally open 18 hours per day, 7 days per week. The Customer Service Rink Attendant (CSR) is primarily an evening and weekend position scheduled to work a maximum of 29 hours per week. Daytime hours may also be expected.

At the direction of the Shift Supervisor or Manager on duty, the CSR maintains a focus on ensuring safety and customer experience. The position is visible to customers and works closely with the Manager on duty to enforce University policies within the facility. The CSR may also be responsible for operating point-of-sale receiving payments for programs from guests. The CSR performs duties as assigned during a shift.

Job Description

Key Responsibilities & Duties:

• Respond to customer inquiries and questions and inquiries in person and via telephone, seek assistance from Shift Supervisor as needed.

• Perform programming duties during shift and inform Shift Supervisor and manager in the case of any issues that may arise. Gain a basic knowledge of facility scheduling and programs offered. Seek answers when unknown with assistance of manager.

• Perform housekeeping duties when directed to ensure facility is kept clean and presentable to all visitors during scheduled shift.

• Perform skate rental tasks including distribution and collection of rental skates during public skating, late night skate, and private ice skate sessions.

• Maintain cleanliness and order in the skate rental room ensuring effective skate rental process.

• Perform scorekeeper duties as directed by Shift Supervisor and as scheduled.

• Perform point -of-sale activities as directed during scheduled designated cashier shift.

• Other duties and responsibilities as assigned.

Qualifications

• High school diploma or GED or equivalent combination of education and experience, are required. Experience in Ice Rink operations is preferred.

• Availability to work evenings and weekends day and evening shifts as scheduled.

• Ability to lift 24-50lbs.

• Strong verbal communication