Clinic/Practice Assistant, Internal Medicine - Westford

Site: Mass General Brigham Community Physicians, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Westford Internal Medicine, a member of Mass General Brigham Community Physicians, provides high-quality health care to patients ages 17 and older, offering annual physical screenings, telemedicine visits, same-day sick appointments, and regular follow-up care for chronic conditions. We are located at 133 Littleton Road, Suite 202 in the Emerson Hospital Health Center on Route 110 in Westford, MA conveniently located off route 495. We have access to on-site laboratory and radiology services including ultrasound, mammography, CT scan and MRI imaging. We pride ourselves on having a close-knit, highly collaborative team. Skills and competencies can be developed, so we look for moldable candidates with positive attitudes, customer service skills, emotional intelligence, and passion for this work. Whether you are seeking to gain experience in the healthcare industry or a proven healthcare professional seeking a new challenge, there is a place for you in our practice.
Did we mention that we have free parking?

 

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant onsite Monday through Friday from 8:30am to 5:00pm. Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!

Responsibilities:
Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Clinic/Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

 

Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.

Required:

• High school graduate or equivalent with minimum two years medical office experience

 

Additional Job Details (if applicable)

Preferred:

• Experience working in a community-based medical practice
• Epic experience

 

Remote Type

Onsite

 

Work Location

133 Littleton Road

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Mass General Brigham Community Physicians, Inc. is an Equal Opp