Operations Manager, Kenyon College Bookstore

Kenyon College is conducting a search for a qualified candidate to fill the position of Operations Manager in the Bookstore. This is a full-time position that reports to the General Manager. The Operations Manager is a member of the Bookstore Management Team, and ensures accurate accounting and the smooth operations of the selling and non-selling spaces of the Bookstore.

Primary Duties

• Secure and handle all cash and electronic forms of payment.
• Ensure timely bank deposits and maintain adequate cash on hand.
• Assign account numbers for accounting transactions (sales, invoices, receipts).
• Manage all information technology and oversee security of data.
• With input from General Manager, assign staff security codes for levels of authority.
• Purchase all supplies for Bookstore use according to budget.
• Hire, train, supervise and make employment decisions regarding Student Workers.
• Correct on-hand quantities.
• Acknowledge any unacceptable behavior of Customer Service Associates and Buyers with the General Manager.
• Offer constructive feedback to General Manager regarding improving the Bookstore.

Responsibilities

• Handle daily accounting of sales, including bank deposits, credit card processing, and student card transactions.
• Maintain and support hardware and software applications, and ensure proper systems back-up.
• Create, publish and maintain staff schedules as well as processes payroll.
• Assign security clearance with new hires.
• Coordinate with Buyers to ensure timely processing of shipments.
• Establish and maintain proper supplies for store use.
• Oversee all fulfillment of online and mail orders and other customer shipments.
• Manage accounting of bookstore income and expenses and produce reports as requested by General Manager.
• Alert General Manager of any problems, including but not limited to cash over/short, expenses over budget, systems issues, improper use by staff of Bookstore resources.
• Work with Buyers on scheduling vendor returns; and ensure timely credit on vendor accounts.
• Schedule and oversee physical inventory.
• Monitor inventory shrinkage and offer suggestions for loss prevention.
• Oversee staff lounge, backstock and storage areas ensuring safe working conditions, organized spaces, and proper disposal of materials.
• Manage buying of information technology products.
• Train front-line staff on new software applications.
• Attend and actively participate in Management and Staff meetings.

Skills Required

• Professional attitude and commitment to improving the Bookstore’s service to the Kenyon campus and surrounding communities.
• Commitment to deliver exceptional customer service (internal and external customers).
• Ability to make positive contributions to the Bookstore Management Team.
• Detail-oriented with understanding of accounting principles and Kenyon accounting procedures.
• Understanding of the budgeting process and ability to read and understand financial statements.
• Ability to create and work within the limits of a budget.
• Ability to learn about upgrades and improvements in information technology as it relates to systems valuable to the Bookstore.
• Ability to discern proper levels of security for Bookstore staff.
• Ability to detect and troubleshoot problems.
• Ability to assist in training other Bookstore staff as may be required.
• Ability to recruit, hire, train and supervise Student Workers.
• Interest in and ability to secure orderly, productive and safe work areas.
• Ability to schedule, organize, and train staff for accurate physical inventory.
• Ability to professionally interact with campus personnel.
• Handle all building maintenance issues and facilities needs.
• Willingness to support the General Manager as needed.

Key Campus Contacts

Information Technology Department – Campus technologies
Business/Accounting Department – Accounting and financial management
Building & Maintenance Department – Repairs, renovations, etc.
Human Resources – Updates on work space requirements

Kenyon College is a nationally prominent, private liberal arts college where academic excellence goes hand in hand with a strong sense of community and close relationships among students and professors.

Compensation and Benefits

Salaries at Kenyon are competitive and commensurate with experience. In addition to an attractive salary, Kenyon offers benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the